Candidates should possess An Associate of Arts Degree in Engineering or Computer Science, or other related technical fields; or equivalent experience is required.
Course work in the education field, or related work experience developing instructional materials is preferred.
Prior field service or technical writing experience is required.
Good written and verbal communication skills.
Good interpersonal communication and interviewing skills.
Good technical understanding of NetApp hardware and software products.
Basic understanding of related technologies.
Advanced proficiency with Microsoft Office including Word, PowerPoint, Excel, and Outlook.
Proficient in at least one graphics program.
Follow standard development processes and NetApp U procedures.
Follow the corporate style guide, Technical Publishing Guide, Chicago Manual of Style and department format guidelines.
Develop technical part replacement documentation for new and current products or update existing documents or learning objects and present for review.
Manage incoming tickets on reports of technical issues on action plans or training.
Work collaboratively with others and in a team environment
Develop or enhance technical content as required to maintain product accuracy, to cover product anomalies and exceptions. Initiate and engage in technical reviews.
Build and Maintain technical proficiency on NetApp hardware products.
Design or create new training strategies that meet the changing service engineer requirements.
Work as part of a team on larger projects, or complex deliverables
Experience : Freshers
Salary : Not specified
Job Location : Bangalore
Qualification : BE/B.Tech, B.Sc, Any Degree
Company Name : NetApp Inc
Company Address : NA
Company Profile : NetApp Inc, formerly Network Appliance, Inc., is a proprietary computer storage and data management company headquartered in Sunnyvale, California. It is a member of the NASDAQ-100.NetApp was fifth in Fortune magazine’s “100 Best Companies to Work For 2010”, and third in the “25 Best Global Companies to Work For” list by Great Place to Work Institute in 2011.NetApp was founded in 1992 by David Hitz, James Lau, and Michael Malcolm. At the time, its major competitor was Auspex. In 1994, NetApp received venture capital funding from Sequoia Capital.
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