The Customer Engineer may also perform required modular swaps and unit replacements or perform preventative maintenance services. Tier I workload should be 80% or greater of overall workload
The Customer Engineer responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower.
The Customer Engineer will have ownership of the customer problems or incidents until the situation has been resolved to the customers satisfaction and/or within the parameters of the agreed upon Service Level Agreement (SLA).
Education and Experience Education College degree or certificate in electronics or computer technology is preferred.
Training Acceptable advanced training may consist of: One year of College level courses, equivalent military training, or training in electronics or computer technology.
One year of electronics or computer training at a recognized trade school to include both theory and in-class hands on time.
BE ,BTECH,12+1Year of Diploma Hadware And Networking ,10 +3years of telecommmuincationor Polytechnic
Experience : 0 – 2 Years
Salary : Not specified
Job Location : Gorakhpur
Qualification : BE/B.Tech, Diploma
Company Name : NCR
Company Address : NA
Company Profile : NCR revolutionized business transactions bringing the Cash Register to international prominence and opening one of the worlds first sales schools. Today, NCR celebrates more than 125 years of business and continues to be the face of innovation, bringing to market state-of-the-art solutions that make headlines and constantly push the boundaries of technology Our NCR self-service, assisted-service and point-of-sale solutions are found in over 150 countries across the globe. Our core industries are financial and retail.
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