Subject matter expert in knowledge/skill area Customer Relations Competency Set Proficiency Level Skill ID Skill Name Basic (L1) Intermediate (L2) Advanced (L3) CKO20A Customer Focus
Understands and anticipates the customer’s needs and preferences; dedicated to providing the highest quality solutions which meet the (apparent and underlying) needs and requirements of internal and external customers.
1 2 3 CPW15 Relationship Building The ability to manage relationships to deliver business results that meet customer’ needs.
Creates atmosphere in which timely and high quality information flows between self and others.
Encourages and values consensus, diversity, flexibility and teamwork.
Participates openly and honestly; shares opinions, knowledge and experiences with others.
1 2 3 CK040a Communication Ability to clearly express ideas and exchange information with others in a business environment using various media.
Achieves understanding with individuals and groups of people through effective verbal and written communication that is adjusted to the characteristics and needs of the audience.
1 2 3 Analysis & Planing Competency Set Proficiency Level Skill ID Skill Name Basic (L1) Intermediate (L2) Advanced (L3) CPA01A Analysis and Planning Ability to think critically; to recognize/anticipate a problem and to identify, plan and implement the best solutions in a timely manner.
Ability to reflect on and analyze information/data, assess risks and opportunities, form conclusions and develop plans for resolution in support of the business objectives.
1/2 3 4 TG12 Technical Troubleshooting Procedures used to seek and correct defects, errors and malfunctions of components, parts or elements.
1 2 3 FC25 Incident Management Process (IMP) Knowledge of the features and functions of knowledge based tools associated with Incident Management Process (IMP).
1 2 3 FM15 SLA Management Ability to manage customer account as outlined by the Service Level Agreements.
BE ,BTECH,12+1Year of Diploma Hadware And Networking ,10 +3years of telecommmuincationor Polytechnic
Experience : 0 – 2 Years
Salary : Not specified
Job Location : Jaipur
Qualification : BE/B.Tech, Diploma
Company Name : NCR
Company Address : NA
Company Profile : NCR revolutionized business transactions bringing the Cash Register to international prominence and opening one of the worlds first sales schools. Today, NCR celebrates more than 125 years of business and continues to be the face of innovation, bringing to market state-of-the-art solutions that make headlines and constantly push the boundaries of technology Our NCR self-service, assisted-service and point-of-sale solutions are found in over 150 countries across the globe. Our core industries are financial and retail.
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