NCR Corporation hiring Sales Executive/Officer

Position will have responsibility for managing the day to day order entry process for key accounts and providing daily follow up’s to customers on the status of their orders. The position involves coordination with 3rd. party Logistics providers to ensure the customers order are filled and delivery in a timely fashion. The candidate must possess strong oral and written skills, have a warm and outgoing personality and be able to cope with many demands.


        1. Position works in a high volume Order Fulfillment environment serving as the primary interface to internal and external customers and/or their agents
        2. Work directly with customers in local language and English, answering calls, determining customer requirements, document requests for product dispatch
        3. Daily monitoring of email and telephone for new orders; Loading all orders in ERP system; process necessary Delver Challans and other documentation to move orders to release status
        4. Updates customers on dispatch dates or status of in-transit shipments; Engage with Sales representatives for inquiries or request for escalation; Participate in weekly conference call or face to face meeting with the customers to provide updates and take feedback on the quality of our service
        5. Provide weekly report to customers on status of all orders processes and in progress; Provide monthly inventory report to customers
        6. Day to day Co-ordination with the Warehouse(s) and Operations team to confirm availability of inventory for specific customers being managed
        7. Day to day coordination with Warehouse(s) to track status of daily dispatches with specific emphasise on priority dispatch
        8. Continuous follow-up with Carriers to track all customer shipment for its timely delivery at the customers site and verification of proof of delivery (POD)
        9. Gather problem information and determine criticality; Capture information and record data in desktop tools; Generates daily and weekly incident reports; Review incident history to determine recurring faults; Monitors incident status and escalates cases that are not resolved in a specific timeframe
        10. Contribute as a team member; Participate in team meetings and activities
        11. Participate in objective setting, performance management, reward and recognition programs; Participate in projects to continuously improve processes, tools, systems and organization
        12. High emphasis on a positive and friendly attitude at all times; accountable for continuously receiving and handling high volumes of customer inquiries providing timely feedback
        13. Proficiency in data entry software applications and related desktop tools is necessary; this position involves prolonged periods of PC and telephone usage
        14. Position requires frequent work outside of the regular office hours to ensure all customer inquiries and priorities have been attended to; Occasional weekend work may also be required at the end of the fiscal qtrs / fiscal year; Success with this position will be measured on speed of response, clarity and accuracy of captured information and customer responses provided
        15. Work within a team environment and interacts with both internal and external customers


        1. High School Diploma
        2. 0-2 years of related experience
        3. Highly effective interpersonal and communicational skills, including listening skills
        4. Highly personable and well-spoken in English and local language; ability to deal with irate customers in a structured, rational and calming manner
        5. Proven strong organizational skills; Ability to prioritize and work on own initiative
        6. Enthusiastic and hard working
        7. Keyboard proficiency, Understanding of Windows-based applications/tools
        8. Understanding of basic customer location/geography area knowledge


Experience : 0 – 2 yrs
Salary : Not specified
Job Location : Mumbai
Qualification : Diploma/ Any Postgraduate


Company Name : NCR Corporation
Company Address : NA

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