Motif India Infotech Pvt Ltd Walk-in interview for fresher’s on Monday to Friday for CCR for International Voice Process at Ahmedabad. Graduate/Undergraduates can apply for the opening. Grab the great job opportunity to kick start your career as a fresher. Before you apply, read the job profile clearly to get to know the eligibility criteria. Motif India Infotech Pvt. Ltd Walk-In Graduate, Undergraduates freshers 2015 for CCR for International Voice Process at Ahmedabad. Candidates who have completed Graduate/Undergraduates can apply for this job from Motif India Infotech Pvt Ltd.
Company Name: Motif India Infotech Pvt. Ltd.
Qualification: Graduate / Undergraduate
Job Post Name: CCR for International Voice Process
Experience: 0 – 3 yrs
Job Location: Ahmedabad
Total No of Vacancy: NA
Please take a print of attached file while coming for the interview.
As discussed, please find the below details for the opening that we are having:
Job Title: Customer Care Representative voice and email (ICCR-LV)
Job Location: Ahmedabad
The Technical Support Executive will provide 1st level support to clients by identifying, researching and resolving client issues.
The representative is expected to professionally, accurately and efficiently handle client inquiries through email and telephone, and resolve semi-technical, billing and performance related issues.
The representative is expected to identify client issues and engage with technical teams to identify solutions.
Must demonstrate initiative, be a motivated team player and be able to perform with minimal supervision.
Respond to client inquiries or escalate problems as appropriate
Perform research on clients behalf including following through with internal workgroups such as Accounting, Technical, Legal and Marketing Services teams
Assist client in navigating website and utilizing client reporting tools
Handle escalated client requests
Meet or exceed productivity and quality targets
Work on ad hoc projects as and when assigned by the client
Required Skills and Experience:
Basic phone etiquettes
Speak in a clear and neutral accent
Understand American accent
Comprehend customer issues over the phone
Excellent written communication
Interpersonal skills should be able to work in a small team cohesively to achieve team targets
Familiarity with the internet and web enabled communications
Analytical skills comprehend and analyze technical issues
Experience with MS Office basic to intermediate
Basic HTML knowledge is preferred, but not required
Basic understanding of Internet marketing practices will be an added advantage
Bachelor’s degree preferred B.Tech, Engineering, BCA, MCA, etc. (but not must)
6 months of experience in client facing or customer service roles will be an added advantage
Job Qualification: Graduate / Undergraduate
Compensation Package: Depends on experience, industry, last drawn salary & process + Incentives + Night Shift Allowance + Employee Benefits.
1. Aptitude Test
2. Technical and HR Interview
Document Required (Original and Photocopies):
1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
Motif is a customer-centric boutique Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO) company that has deep domain experience in the e-commerce, online retail, travel and financial services industries. Since our inception in 2000, we have focused on building long lasting partnerships with our clients by delivering measurable ROI and consistently helping them improve customer experience. Our clients have stayed with us since the beginning of the partnership and grown with us globally.
Walk-In Venue Details:
Walk-In Date :- Monday to Friday
Walk-In Time :- 10:00am to 5:00pm
Walk-In Address:- Motif India Infotech Pvt.Ltd., 1A, Wall Street-2, B/H Jungle Bhookh Restaurant, Near Gujarat College, Ahmedabad-380006, Gujarat
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05-12-2016 , 06-12-2016