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Misys Software Solutions Hiring Any Graduate freshers 2015 for Support Consultant Associate – Customer Support at Bangalore

Any Graduate Fresher’s required for the position Support Consultant Associate – Customer Support in Misys Software Solutions (India) Pvt Ltd at Bangalore. Interested and eligible candidates who have strong skill sets on desired profile can apply online for the requirement with the link given below. Find the job description, eligibility criteria, exact venue and interview details for more information. Misys Software Solutions Hiring Any Graduate freshers 2015 for Support Consultant Associate – Customer Support at Bangalore. Candidates who have completed Any Graduate can apply for this job from Misys Software Solutions (India) Pvt Ltd.

Job Details:

Company Name: Misys Software Solutions (India) Pvt Ltd
Qualification: Any Graduate
Job Post Name: Support Consultant Associate – Customer Support
Experience: 0 – 2 Years
Job Location: Bangalore
Salary: NA
Total No of Vacancy: NA
Website: http://www.misys.com

Job Description:

Should have a basic knowledge of foreign exchange and derivative banking operations
Should have a basic understanding of accounting concepts
Prior work experience in Supporting Customer on a FX /Treasury product is preferred. (Work experience on Opics would be an added advantage)
Prior work experience in FX Derivative Operations would be preferred.
Should be very good at analytical and problem solving skills.
Any certifications will be a plus.
Should possess a valid passport
Should be willing to travel internationally on short term assignments
Would have to work in the night shift and/or weekends on rotation basis.
Salary at Market levels
Mandatory Soft Skills:
Good verbal and written communication skills
Aspires to learn, Fast learner
Possesses right attitude and is a team player
Displays very good analytical skills
Should be amenable to moving within the function to another product, should the need arise.
Providing quality service to clients and enhancing customer experience through effective communication and analysis and resolution of support cases.

Roles & responsibilities:

Learn Product in depth (functional)
Analyze functional cases and provide quality resolution in accordance with agreed customer metrics
Have a fair and controlled backlog ensure outstanding cases are followed through to their logical end.
Work as part of a team to resolve client issues affecting the product
Engage with our internal and external customers to resolve issues
Engage with peers in other product groups to resolve issues that span multiple products
Work closely with the R&D and PS teams, underlining the quality issues, sharing constructive customer feedback and suggesting ways for improvement .
Provide accurate and complete information to the Development team, where required, to enable them to fix the software without delay.
Desired Profile Candidate expectations

Candidate Profile:

Academic qualifications :Engineering, BSc (IT), MSc (IT) – preferred, MCA – preferred
Functional Domain: Treasury & Capital Markets
Should have working experience in : C#, .Net Framework, RDBMS, VB, MS Access, SQL query
Should be familiar with Trouble shooting techniques such as windows event viewer, debug view, Appsight recorder
Prior work experience in supporting Customer on a Treasury and Capital Market product is preferred. (Work experience on Opics would be an added advantage)
Should be very good at analytical and problem solving skills.
Any certifications will be a plus.
Valid passport.
Should be willing to travel internationally on short term assignments.
Should be willing to work in shifts.
Salary at Market levels.
Mandatory Soft Skills:
o Good oral and written communication skills
o Aspires to learn, Fast learner
o Possesses right attitude and is a team player
o Displays very good trouble shooting skills

Selection/Interview process:

Aptitude Test
Technical and HR Interview

Document Required (Original and Photocopies):

SSC Marksheet
HSC/Diploma Marksheet
Graduation & Post Graduation all years’ mark sheets
Photo ID proof (Pan Card/ Passport / Driving License / College ID)
2 photographs
Resume

Company Profile:

Misys is at the forefront of the financial software industry, providing the broadest portfolio of banking, treasury, trading and risk solutions available on the market. With 1,800 customers in 120 countries our team of domain experts and partners has an unparalleled ability to address industry requirements both at global and local level.

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