Microland Limited Walk-In Any Graduate freshers 2016 for Technical Service Desk at Mumbai

Microland Limited Walk-in interview for fresher’s on 2nd July 2016 for Technical Service Desk at Mumbai. Any Graduate can apply for the opening. Grab the great job opportunity to kick start your career as a fresher. Before you apply, read the job profile clearly to get to know the eligibility criteria. Microland Limited Walk-In Any Graduate freshers 2016 for Technical Service Desk at Mumbai. Candidates who have completed Any Graduate can apply for this job from Microland Limited.

Job Details:

Company Name: Microland Limited
Qualification: Any Graduate
Job Post Name: Technical Service Desk
Experience: 0 – 3 Years
Job Location: Mumbai
Salary: 50,000 – 3,00,000 P.A
Total No of Vacancy: NA

Job Description:

Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner
Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled
Providing first level support on Desktops, Peripherals, Outlook and Office automation products.
Route/Assign tickets to the appropriate support group, if necessary.
Identifying and escalating high-severity, priority issues
Updating Pending Tickets with timely, precise, accurate updates
Following-up with end users, if necessary, for closure of pending tickets
Job Location : Andheri / Malad / Goregaon
Shift Pattern : Rotational

Candidate Profile:

Eligibility Criteria:
Candidate should be a graduate i.e-10+2+3 or 10+3+3 from affiliated university.
Candidate with good communication and relevant experience of 1-3 yrs
Candidates should be willing to work in shifts
Candidate should have all the set of documents for the company worked-Offer letter, salary slip, Experience letter.

Skills Required:
Should have experience in troubleshooting the Desktop, Laptops, & Peripherals
Should be able to troubleshoot on Standard Applications, Windows Operating System and proprietary applications for which Knowledge articles are available etc.
Should have good inter-personal and communication skills with the ability to deal with users at all levels in an organization
Customer Service Soft Skills – Active listening, Taking Ownership, Treating the customer with courtesy. Demonstrate respect for the customer and professionalism.
Proactive thinking
Ability to meet deadlines and work well under pressure
Should be ready to work in all shifts

Selection/Interview process:

1. Aptitude Test
2. Technical and HR Interview

Document Required (Original and Photocopies):

1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
6. Resume

Company Profile:

Microland’s Infrastructure Management Service (IMS) is a time-tested and proven service offering focused on reducing your operational costs and ensuring maximized availability and performance of your IT. We have gained enormous process and operations maturity through a decade plus of experience in delivering onsite services to a host of customers across the globe. The experience gained from designing, building, and managing IT infrastructure solutions on heterogeneous platforms has been leveraged to provide this service to our global customer base.

Walk-In Venue Details:

Walk-In Date :- 2nd July 2016
Walk-In Time :-

Walk-In Address:- Microland Ltd, 201 Phoniex House, A wing, Sena Pati Bapat marg
Lower Parel, Mumbai -400030.

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