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Microland hiring Technical Support Associate

Answering calls ( Phone , Emails). Handling customer query &Troubleshooting issues

        1. Documenting Cases in ticketing tool
        2. Handling Irate Customer
        3. Resolve customer issue to their satisfaction
        4. Meet SLA / KRA
        5. Adhere to Schedules
        6. Process Adherence
        7. Follow escalation process
        8. Company Policy Adherence ( Compliance & Statutory Requirement)
        9. Team Player
        10. Adhere to Company Policies

CANDIDATE PROFILE:

        1. Candidates should possess 10 + 2 / Graduate BSC/BCA pursuing graduation
        2. Basic Computer Knowledge (H/W & Networking)
        3. (Basic Assessment should be done for this parameter)
        4. 15 WPM (Words per minute) Typing Speed with Accuracy of 80%
        5. Good Communication Skills (On a scale of 1 5, 2-3 minimum)
        6. Should be fluent in Hindi communication skills (On a Scale of 15, 3+ minimum)
        7. Work in Shifts: – Should be Flexible
        8. Transport: – Should commute on his own transport
        9. Age Group: – 21 – 35

QUALIFICATION CRITERIA

Experience : Freshers
Salary : Not specified
Job Location : Bangalore
Qualification : Any degree

COMPANY DETAILS

Company Name : Microland
Company Address : NA
Company Profile : Microland is a leading specialist IT infrastructure services provider, offering a comprehensive range of services to clients across the globe. A pioneer of the remote infrastructure management concept, Microland has its operations hub in India with global presence across USA, UK and Middle East. Incorporated in 1989, Microland has deep and broad expertise in all areas of technology infrastructure set up, management and optimization. A team of over 2300 highly skilled and motivated employees, equipped with the right tools and systems, work round-the-clock out of our world-class facilities to optimize the performance of our clients’ technology infrastructure.

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