We are looking for Technical Support (Voice) for our Hyderabad center with the below mentioned expertise:
Job Description :
Providing Voice support to Internal End Users and External Commercial
Account End Users across North America, EMEA & AP.
The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
Remote Infrastructure support delivery
Perform problem cause analysis
Resolve routine customer problem
Ability to Identify Opportunity & Implement Process Improvements
Has technical experience and skills in the areas of problem determination, creativity and Analysis
Ability to meet a set of defined account agent productivity measurements
Mandatory Skills :
Understanding of operating systems, Windows 2000/NT/XP configuration options and Troubleshooting
Browser Support – Internet Explorer
Strong computer skills required
Proficient in network connectivity troubleshooting, TCP/IP, Dial-up,
Additional Information :
Working in shifts is a mandate.
Candidates applying and selected for the job will be expected to work in shifts – including evening and night shifts.
Shifts will be 24×7 in nature and can vary depending on geographies supported.
Candidate should not have any backlogs in order to qualify for the test and interview process
Interview Process :
Initial screening and assessment of communication skills (In Person)
Voice & Accent assessment (Telephonic or In-Person)
Technical Interview (Telephonic or In-Person)
Experience : 0 – 5 yrs
Salary : 2,25,000 – 4,00,000 PA
Job Location : Hyderabad / Secunderabad
Qualification : Any Graduate
Company Name : ManpowerGroup Services India Private Limited
Company Address : NA
Company Profile : NA
|Click here to Apply|