closepop
closepop

ManpowerGroup Services hiring Technical Support (Voice Process)

We are looking for Technical Support (Voice) for our Hyderabad center with the below mentioned expertise:

Job Description :
Providing Voice support to Internal End Users and External Commercial
Account End Users across North America, EMEA & AP.
The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
Remote Infrastructure support delivery
Perform problem cause analysis
Resolve routine customer problem
Ability to Identify Opportunity & Implement Process Improvements
Has technical experience and skills in the areas of problem determination, creativity and Analysis
Ability to meet a set of defined account agent productivity measurements

Mandatory Skills :
Understanding of operating systems, Windows 2000/NT/XP configuration options and Troubleshooting
Browser Support – Internet Explorer
Strong computer skills required
Proficient in network connectivity troubleshooting, TCP/IP, Dial-up,

Additional Information :
Working in shifts is a mandate.
Candidates applying and selected for the job will be expected to work in shifts – including evening and night shifts.
Shifts will be 24×7 in nature and can vary depending on geographies supported.
Candidate should not have any backlogs in order to qualify for the test and interview process

Interview Process :
Initial screening and assessment of communication skills (In Person)
Voice & Accent assessment (Telephonic or In-Person)
Technical Interview (Telephonic or In-Person)

QUALIFICATION CRITERIA

Experience             : 0 – 5 yrs
Salary                      : 2,25,000 – 4,00,000 PA
Job Location          : Hyderabad / Secunderabad
Qualification           : Any Graduate

COMPANY DETAILS

Company Name      : ManpowerGroup Services India Private Limited
Company Address : NA
Company Profile    : NA

Click here to Apply
Similar Jobs
Ministry of Home Affairs
HSCC India Limited
Unique Identification Authority of India
Indian Army
HDFC LIFE
National Highways Authority of India
Abhyudaya Co operative Bank Limited
Steel Authority of India Limited
Hindustan Aeronautics Limited
Bhabha Atomic Research Centre
High Court of Gauhati
Southern Railway
Union Public Service Commission
Employees State Insurance Corporation
Uranium Corporation of India Limited
Rail Vikas Nigam Limited
Indian Ordnance Factory
National Bank For Agriculture And Rural Development
Telangana State Public Service Commission
Rail India Technical and Economic Service
Ministry of Defence