Candidate should be Fresh Graduates / CA’s/ MBA’s or graduates with One to Three years of experience. Excellent organization & time management skills. Should exercise good judgment in prioritizing client deliverables.
Has to be extremely client-focused and result-oriented in approach.
Should be a quick learner and should possess excellent Analytical skills.
Effective communication, negotiation & conflict handling is mandatory.
Should understand the big picture and think out of the box to resolve client problems.
Maintain composure in stressful situations.
Typically responsible for daily Individual Contributor activities in the CID are.
Responsible for acting as a liaison between Client Service and all the operations units servicing clients for BAU related escalations / prioritizations.
Partner with product and CIB colleagues to effectively address client issues that fall outside of internal and client SLA’s
Makes recommendations on process.
Leads the team meetings and brings issues to the attention of senior managers.
Prepare reports and scorecards to gauge health of KRIs and KPIs.
Participate in various department and team projects to exceed Client expectations.
Establish and maintain relationships with internal / external clients at multiple levels in order to effectively assess service levels and work to continually improve the operational effectiveness.
Experience : Freshers/1-3 Years
Salary : Not specified
Job Location : Bangalore
Qualification : Any Degree, MBA, CA
Company Name : JPMorgan Chase & Co
Company Address : NA
Company Profile : JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small-business and commercial banking, financial transaction processing, asset management and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands.
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07-12-2016 , 08-12-2016