Analyze, prioritize, respond to, and resolve inquiries accurately and in a timely manner according to departmental standard.
Follow-up on pending cases according to departmental standards.
Initiate/Verify payments and adjustments.
Maintain a working knowledge of all system applications pertaining to the job as well as keeping a level of proficiency on system enhancements.
Communicate written and oral expression in a clear, concise, and professional manner.
Demonstrate professional work habits in the areas of attendance and punctuality.
Identify generic processing problems so that the parties involved can be educated on how to avoid future occurrences.
Work overtime when requested.
Basic accounting skills.
Flexible with shift timings
Comply by JPM values
Desired Candidate Profile
Graduates with good academic record.
0-2 years of experience/Working knowledge of various aspects of International Payment Processing Operations / working knowledge on SWIFT or experience in a back office operations of a reputed foreign bank or its processing arm/private sector bank/public sector bank would be an added advantage.
Good Interpersonal skills to be able to communicate internally or externally and at all levels and should be a team player.
Excellent written & oral communication skills in English.
A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
An acute client focus.
Strong interpersonal skills
Strong PC and analytical skills/ Knowledge of MS Access, Excel, PowerPoint, and Word.
Experience : 0 – 2 yrs
Salary : Not specified
Job Location : Bangalore
Qualification : Any Graduate
Company Name : JPMorgan Chase
Company Address : NA
Company Profile : JP Morgan is a leader in financial services, offering solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years. Our business has been built upon our core principle of putting our clients’ interests first.
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