Logging the Ticket and assign to concern Teams. Follow up for resolve the issues, with the help of escalation Matrix.
Addressing the mail form users and escalating them to the higher level.
Call logging in Callboards .Follow-up with vendors for closure of the Tickets.
Excellent communication skills
Experience : 0 – 1 yrs
Salary : Not specified
Job Location : Thane
Qualification : Any Graduate
Company Name : ITC Infotech India Ltd
Company Address : NA
Company Profile : ITC Infotech India Ltd. (www.itcinfotech.com ) is an SEI CMM Level 5 software services & solutions provider. Supported by ITC’s strong business fundamentals, our corporate vision and resources are totally aligned to deliver to our global clients the true essence of Business-friendly Solutions, innovatively and cost-effectively The Domain Space verticals such as:
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