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ITC Infotech hiring Helpdesk Analyst

Call receiving and telephonic support. Recording and tracking incidents and service requests. Call classification
Online assistance for calls logged/recorded.

Coordinating with second and third party support groups
Closing incidents on receipt of confirmation
Call summary
Call closure

Skills
Candidate should be graduate in any stream. Candidate should be fluent in English, Hindi and
vernacular (ability to converse of any additional language is welcome) .
Candidate should be polished in mannerisms required to converse gently with all and sundry that would call the 1-800 number.
Candidate should have earlier experience in handling calls in a similar background.
Candidate should be able to interact with business representative of ITC and update/process calls pertaining to product brands.
NP: Should join in 7 days, max 15 days.

QUALIFICATION CRITERIA

Experience             : 0 – 1 Years
Salary                      : INR 50,000 – 1,50,000 PA
Job Location          : Kolkata
Qualification           : Any Graduate

COMPANY DETAILS

Company Name      : ITC Infotech India Ltd
Company Address : NA
Company Profile    : ITC Infotech India Ltd. (www.itcinfotech.com) is an SEI CMM Level 5 software services & solutions provider. Supported by ITC’s strong business fundamentals, our corporate vision and resources are totally aligned to deliver to our global clients the true essence of Business-friendly Solutions, innovatively and cost-effectively The Domain Space verticals such as:

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