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Ing Vysya Bank Ltd Hiring Any Graduate freshers 2015 for Phone Banking Agent at Bangalore

Any Graduate Fresher’s required for the position Phone Banking Agent in Ing Vysya Bank Ltd at Bangalore. Interested and eligible candidates who have strong skill sets on desired profile can apply online for the requirement with the link given below. Find the job description, eligibility criteria, exact venue and interview details for more information. Ing Vysya Bank Ltd Hiring Any Graduate freshers 2015 for Phone Banking Agent at Bangalore. Candidates who have completed Any Graduate can apply for this job from Ing Vysya Bank Ltd.

Job Details:

Company Name: Ing Vysya Bank Ltd
Qualification: Any Graduate
Job Post Name: Phone Banking Agent
Experience: 0 – 1 yrs
Job Location: Bangalore
Salary: NA
Total No of Vacancy: NA
Website: http://www.kotak.com

Job Description:

1. Handling customer calls:

Providing account information
Blocking and reissuing cards
Cheque book requests
Statement requests
DD requests
ATM Pin / TPin / mibank Pin requests
Net banking/Business banking ID activation / reactivation / deactivation
Phone number updation
Email ID updation
SMS alert registration
Product/Process Query handling
Responding to queries on Demat (T-1 data)

2. Business Generation Targets:

Channel Migration Tpin , E-reg, I banking, SMS Banking and IVR migration
Sales As per monthly targets assigned.

3. Discipline:

Punctuality and Nil Unplanned leave
Discipline Maintain decorum in the office
Ensure weekly review with TL .

4. Compliance and Unit Controls:

Call capture and reporting to be accurate, complete and timely
Follow Call procedure
Adhere to validation procedure
Answer calls in a courteous manner
Answer calls within one ring
Complaint logging, tracking and closing
Assure Call pack Awareness of and adherence to compliance/money laundering guidelines
Adherence to reversal policies and budgets.
Responding to queries on Consumer Finance
Cross-selling

Educational Qualification:

Graduate
Relevant Experience
Freshers or Prior experience in customer service, banking or operations..
Personal Characteristic & Behaviors
Customer focus, good communication, adaptability, good sales skills
Willing to learn and take extra responsibilities

Selection/Interview process:

1. Aptitude Test
2. Technical and HR Interview

Document Required (Original and Photocopies):

1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all years’ mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
6. Resume

Company Name
Number of
Vacancies
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3,467
Ministry of Railways
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1,896
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1,275
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965
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906
Chamundeshwari Electricity Supply Corporation Limited
857
Ministry of Statistics and Programme Implementation
645
Karnataka State Police
549
Union Public Service Commission
546
Reserve Bank of India
504
Rajasthan Public Service Commission
457
BSNL
404
SBI Life Insurance
380
Jammu and Kashmir Services Selection Board
378
Food Corporation of India
371
Indian Army
306
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