. Immediately respond to trouble tickets by clarifying the nature of the issue and acknowledging the ticket to the end user. Resolve level 1 and level 2 issues, collaborating with other team members when needed.
. Provide regular status updates to end user through the resolution process.
. Communicate plan, progress, and issues in a clear and timely manner to both internal and external stakeholders.
. Contribute to ongoing process improvement initiatives for Indegene Connect.
. B.Tech or BCA freshers or 6 months experience in customer support.
. Strong English communication skills by both voice and email
. Good interpersonal and analytical skills
. Able to work on own and under pressure
. Good time management and priority handling
. Strong computer skills with a good understanding of best practices
. Experience working in a trouble ticket system
Experience : 0 – 1 yrs
Salary : Not specified
Job Location : Bangalore
Qualification : BE/B.Tech, BCA
Company Name : Indegene
Company Address : NA
Company Profile : Indegene is a leading global provider of clinical, commercial, and marketing solutions to global life science and healthcare organizations. We partner with clients to create and deliver solutions for today and tomorrow by integrating technology, medical science, and communication expertise. Indegene improves provider and patient engagement; optimizes commercial, medical, and R&D costs; improves regulatory and safety compliance; payer and provider quality; and accelerates revenues
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