IHG Hiring Any Post Graduate freshers 2015 for Reservations Associate at Mumbai, Mumbai Suburbs

Any Post Graduate Fresher’s required for the position Reservations Associate in IHG at Mumbai, Mumbai Suburbs. Interested and eligible candidates who have strong skill sets on desired profile can apply online for the requirement with the link given below. Find the job description, eligibility criteria, exact venue and interview details for more information. IHG Hiring Any Post Graduate freshers 2015 for Reservations Associate at Mumbai, Mumbai Suburbs. Candidates who have completed Any Post Graduate can apply for this job from IHG.

Job Details:

Company Name: IHG
Qualification: Any Post Graduate
Job Post Name: Reservations Associate
Experience: 0 – 4 yrs
Job Location: Mumbai, Mumbai Suburbs
Salary: NA
Total No of Vacancy: NA
Website: http://www.

Job Description:

Essential Duties and Responsibilities – (Key Activities of the role)
Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques
Promote the Hotel’s (and ICHG generally) products and services
Maintain a high level of product and service knowledge about all ICHG Hotels in your region
Develop and maintain a regular pattern of sales calls
Prepare and execute action plans which increase reservation sales and associated business
Record and process reservations made by phone/fax/email
Accept wait list reservations
Process amendments to reservations such as extensions, early departures, etc
Manage “no show” reservations by investigation and recording of same
Record special billing arrangements for groups and conventions
Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
Maintain knowledge of special rates/ offers/ promotions
Monitor reservation levels and inform Managers of current and future occupancy rates
Prepare reports as requested (eg to travel agents, business houses etc)
Prepare reservation sales reports
Works with superior on manpower planning and management needs
Works with superior in the preparation and management of the Department’s budget

Candidate Profile:

Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Problem solving, reasoning, motivating, organizational and training abilities.
Good writing skills

Selection/Interview process:

1. Aptitude Test
2. Technical and HR Interview

Document Required (Original and Photocopies):

1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
6. Resume

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