iGate Hiring BE, B.Tech, B.Sc, BCA freshers 2015 for Systems Engineer at Noida. Candidates who have completed BE, B.Tech, B.Sc, BCA can apply for this job from iGate.
Company Name: iGate
Qualification: BE, B.Tech, B.Sc, BCA
Job Post Name: Systems Engineer
Experience: 0 – 1 year
Job Location: Noida
Industry: IT-Software / Software Services
- Should have excellent communication and English speaking skills
- Knowledge of basic computer operations.
- Courteous with strong customer service orientation.
- Dependable with proficient attention to detail.
- Good listening and responding skills.
- Should be willing to take up challenges and go extra mile to perform work responsibilities
- Should have great interpersonal skills and ability to perform under pressure
- Should have experience in a Technical call center / ISP Help Desk / Technical Help Desk.
- Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.
- Support customers across Telecommunication, Financial Services, Healthcare, and Technology vertical.
- Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
- Meet customer requirements through first contact resolution.
- Clarify customer requirements; probe for and confirm understanding of requirements or problem.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Listen attentively to customer needs and concerns; demonstrate empathy.
- Confirm customer understanding of the solution and provide additional customer education as needed.
- Prepare complete and accurate work and update customer file.
- Should possess 60% and above throughout academics
- Certifications like MCSE/CCNA /PMI/ITIL are preferred
- Willing to work in night shifts
- Willing to sign 2 years of Service agreement
- Basic computing skills
- Good written and oral communication skills are required
- Fresher’s with Graduation in BE/B.Tech can apply passed out in 2013 or 2014 only
- Maximum 1 year of experience in an international call center can also apply with above said qualifications only
- Aptitude Test
- Technical and HR Interview
Document Required (Original and Photocopies):
- SSC Marksheet
- HSC/Diploma Marksheet
- Graduation & Post Graduation all years’ mark sheets
- Photo ID proof (Pan Card/ Passport / Driving License / College ID)
- 2 photographs
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