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iGate hiring Freshers 2015 Batch – BE, B.Tech, B.Sc, BCA on at Noida

iGate Hiring BE, B.Tech, B.Sc, BCA freshers 2015 for Systems Engineer at Noida.  Candidates who have completed BE, B.Tech, B.Sc, BCA can apply for this job from iGate.

Job Details:

Company Name: iGate
Qualification: BE, B.Tech, B.Sc, BCA
Job Post Name: Systems Engineer
Experience: 0 – 1 year
Job Location: Noida
Salary: NA
Industry: IT-Software / Software Services

Job Description:

  1. Should have excellent communication and English speaking skills
  2. Knowledge of basic computer operations.
  3. Courteous with strong customer service orientation.
  4. Dependable with proficient attention to detail.
  5. Good listening and responding skills.
  6. Should be willing to take up challenges and go extra mile to perform work responsibilities
  7. Should have great interpersonal skills and ability to perform under pressure
  8. Should have experience in a Technical call center / ISP Help Desk / Technical Help Desk.
  9. Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.
  10. Support customers across Telecommunication, Financial Services, Healthcare, and Technology vertical.
  11. Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
  12. Meet customer requirements through first contact resolution.
  13. Clarify customer requirements; probe for and confirm understanding of requirements or problem.
  14. Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
  15. Listen attentively to customer needs and concerns; demonstrate empathy.
  16. Confirm customer understanding of the solution and provide additional customer education as needed.
  17. Prepare complete and accurate work and update customer file.

Eligibility Criteria:

  1. Should possess 60% and above throughout academics
  2. Certifications like MCSE/CCNA /PMI/ITIL are preferred
  3. Willing to work in night shifts
  4. Willing to sign 2 years of Service agreement
  5. Basic computing skills
  6. Good written and oral communication skills are required
  7. Fresher’s with Graduation in BE/B.Tech can apply passed out in 2013 or 2014 only
  8. Maximum 1 year of experience in an international call center can also apply with above said qualifications only

Selection/Interview process:

  1. Aptitude Test
  2. Technical and HR Interview

Document Required (Original and Photocopies):

  1. SSC Marksheet
  2. HSC/Diploma Marksheet
  3. Graduation & Post Graduation all years’ mark sheets
  4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
  5. 2 photographs
  6. Resume
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