Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service. Support customers across Telecommunication, Financial Services, Healthcare, and Technology vertical.
Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
Meet customer requirements through first contact resolution.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Listen attentively to customer needs and concerns; demonstrate empathy.
Confirm customer understanding of the solution and provide additional customer education as needed.
Prepare complete and accurate work and update customer file.
Freshers with Graduation in B. Sc / BCA / B.Com / BA / BBA /BBM can apply passed out in 2013 or 2014 only
Maximum 1 year of experience in an international call center can also apply with above said qualifications only
Should possess 50% and above throughout academics
Good written and oral communication skills are required
Should have excellent communication and English speaking skills
Knowledge of basic computer operations.
Courteous with strong customer service orientation.
Dependable with proficient attention to detail.
Good listening and responding skills.
Should be willing to take up challenges and go extra mile to perform work responsibilities
Should have great interpersonal skills and ability to perform under pressure
Should have experience in a Technical call center / ISP Help Desk / Technical Help Desk.
Basic computing skills
Certifications like MCSE/CCNA /PMI/ITIL are preferred
Willing to work in a technical voice process inbound process, Call taking profile.
Willing to work in night shifts
Willing to sign 2 years of Service agreement
Service Desk / Helpdesk / Technical Support / Voice Support
Experience : 0 – 1 Years
Salary : Not specified
Job Location : Noida
Qualification : BCA, B Sc, B Com, BBA, BA
Company Name : IGATE Corporation
Company Address : NA
Company Profile : IGATE Corporation, headquartered in New Jersey, provides integrated technology and operations (ITOPS) solutions by leveraging its proven capabilities across consulting, technology and business process outsourcing, and product and engineering solutions. Armed with over three decades of IT Services experience and powered by over 31,000 experts, IGATE’s multi-location global organization has consistently delivered effective solutions to over 300 companies including many Fortune 1000 clients spanning verticals such as: banking and financial services; insurance; healthcare and life sciences; manufacturing; retail and CPG; media and entertainment; energy and utilities; and independent software vendors.
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