As a Support agent youll be a problem solver, a consultant and sometimes just a really good listener. And youll do all this with a smile on your face because at Knowcross we succeed when our customers succeed. You will:
Respond to tier 1 and/or tier 2 support requests via phone and web-based ticketing system.
Use knowledge of web-based applications and networking to troubleshoot and resolve client issues.
Perform tests to isolate source of issues.
Escalate issues to the Technical team when necessary.
Verify technical fixes from the Technical team.
Use remote desktop sharing application to assist end users and resolve issues.
Track Incidents using Salesforce or other tools as mandated
Experience : 0 – 2 yrs
Salary : Not specified
Job Location : Delhi, Gurgaon
Qualification : Any Graduate
Company Name : IDC Technologies INC
Company Address : NA
Company Profile : IDC Technologies Inc. provides consulting and IT services to clients globally – as partners to conceptualize and realize technology driven business transformation initiatives. With a world-class infrastructure and a global network, IDC offers a wide array of solutions for a range of key verticals and horizontals; starting from the strategy consulting right through to implementing IT solutions for clients.
|Click here to Apply|