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ICICI Bank hiring Phone Banking Officers

The selected candidate is responsible for managing customer queries /complaints in voice process (inbound & outbound).

        1. Should be responsible for handling and resolving customer complaints/queries over phone.
        2. Provide customers with relevant product and service information.
        3. Should cross sell new product and service opportunities to customers over phone.
        4. Should Provide feedback to the team leaders about product/process.

CANDIDATE PROFILE:

        1. The candidate should be a Graduate in any discipline from a recognized university.
        2. Should have 0 – 2 years experience in call centers handling domestic and international customers.
        3. Should have Good Communication Skills (English & Hindi Language) and verbal ability.
        4. Should be willing to work in rotational shifts.

QUALIFICATION CRITERIA

Experience : 0-2 Years
Salary : Not specified
Job Location : Hyderabad
Qualification : Any graduates

COMPANY DETAILS

Company Name : ICICI Bank
Company Address : NA
Company Profile : ICICI Bank is India’s second-largest bank with total assets of Rs. 4,062.34 billion (US$ 91 billion) at March 31, 2011 and profit after tax Rs. 51.51 billion (US$ 1,155 million) for the year ended March 31, 2011. The Bank has a network of 2,752 branches and 9,225 ATMs in India, and has a presence in 19 countries, including India. ICICI Bank offers a wide range of banking products and financial services to corporate and retail customers through a variety of delivery channels and through its specialised subsidiaries in the areas of investment banking, life and non-life insurance, venture capital and asset management.

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