closepop
closepop

IBM walk-In for Technical Support Associate

Providing Voice Support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.

        1. Remote Infrastructure support delivery
        2. Resolve routine customer problem

Mandatory Skills:

        1. Understanding of operating systems.
        2. Browser Support – Internet Explorer
        3. Strong computer skills required
        4. Excellent customer service orientation
        5. Neutral accent

Desired Skills:

        1. Ability to identify basic hardware parts and aware of basic hardware concepts
        2. Awareness of basic networking concepts and technologies
        3. Questioning skills/ probing skills, as relevant to the issue and level of the caller

Eligibility Criteria:

        1. Any Bachelor’s Degree (For Technical Support Associate)
        2. Graduate in any stream except B.Tech in IT/ Computer Science (For Technical Support Associate)
        3. Fluency in Communications Skills (both spoken and written)/ soft skills
        4. Candidates who are 2014 pass-outs awaiting results can apply. (No backlogs in previous semesters.)
        5. Ready to work in 24×7 shifts

QUALIFICATION CRITERIA

Experience : 0 – 5 Years
Salary : Not specified
Job Location : Bangalore & Hyderabad/ Gurgaon
Qualification : Any Graduation

COMPANY DETAILS

Company Name : IBM
Company Address : NA
Company Profile : IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.

WALKIN DETAILS

Walkin Date : 19th, 20th, 21st, 22nd, 23rd & 24th January 2015
Time : 12pm to 4pm

Walkin Address :

        1. Bangalore: Embassy Golf Links, Koramangala Outer Ring Road, D Block, Bangalore – 560071 Or Mayanta Embassy Business Park, D1 Near Hebbal, Outer Ring Road, Nagawara, Bangalore – 560045
        2. Hyderabad: Mindspace, Cyberabad Survey No 64, APIIC, Software Layout, Next to VSNL, Hitech City, Madhapur, Hyderabad – 500081
        3. Gurgaon: Unitech Cyper Park, Tower B, 11th Floor, Sec 39, Gurgaon, Haryana
Click here For More Details Click here For Online Interview Tests
Similar Jobs
Unique Identification Authority of India
Axis Bank
Union Public Service Commission
Indian Ordnance Factory
HDFC LIFE
HSCC India Limited
Rail Vikas Nigam Limited
High Court of Gauhati
Southern Railway
Rail India Technical and Economic Service
ONGC Petro additions Limited
Uranium Corporation of India Limited
Indian Army
National Bank For Agriculture And Rural Development
Ministry of Defence
Telangana State Public Service Commission
National Highways Authority of India
Steel Authority of India Limited
Abhyudaya Co operative Bank Limited
Ministry of Home Affairs
Employees State Insurance Corporation