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IBM walk-In for Technical Support Associate

Providing Voice Support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.

        1. Remote Infrastructure support delivery
        2. Resolve routine customer problem

Mandatory Skills:

        1. Understanding of operating systems.
        2. Browser Support – Internet Explorer
        3. Strong computer skills required
        4. Excellent customer service orientation
        5. Neutral accent

Desired Skills:

        1. Ability to identify basic hardware parts and aware of basic hardware concepts
        2. Awareness of basic networking concepts and technologies
        3. Questioning skills/ probing skills, as relevant to the issue and level of the caller

Eligibility Criteria:

        1. Any Bachelor’s Degree (For Technical Support Associate)
        2. Graduate in any stream except B.Tech in IT/ Computer Science (For Technical Support Associate)
        3. Fluency in Communications Skills (both spoken and written)/ soft skills
        4. Candidates who are 2014 pass-outs awaiting results can apply. (No backlogs in previous semesters.)
        5. Ready to work in 24×7 shifts

QUALIFICATION CRITERIA

Experience : 0 – 5 Years
Salary : Not specified
Job Location : Bangalore & Hyderabad/ Gurgaon
Qualification : Any Graduation

COMPANY DETAILS

Company Name : IBM
Company Address : NA
Company Profile : IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.

WALKIN DETAILS

Walkin Date : 19th, 20th, 21st, 22nd, 23rd & 24th January 2015
Time : 12pm to 4pm

Walkin Address :

        1. Bangalore: Embassy Golf Links, Koramangala Outer Ring Road, D Block, Bangalore – 560071 Or Mayanta Embassy Business Park, D1 Near Hebbal, Outer Ring Road, Nagawara, Bangalore – 560045
        2. Hyderabad: Mindspace, Cyberabad Survey No 64, APIIC, Software Layout, Next to VSNL, Hitech City, Madhapur, Hyderabad – 500081
        3. Gurgaon: Unitech Cyper Park, Tower B, 11th Floor, Sec 39, Gurgaon, Haryana
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