Providing Voice Support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.
The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
- Remote Infrastructure support delivery
- Resolve routine customer problem
- Understanding of operating systems.
- Browser Support – Internet Explorer
- Strong computer skills required
- Excellent customer service orientation
- Neutral accent
- Ability to identify basic hardware parts and aware of basic hardware concepts
- Awareness of basic networking concepts and technologies
- Questioning skills/ probing skills, as relevant to the issue and level of the caller
- Any Bachelor’s Degree (For Technical Support Associate)
- Graduate in any stream except B.Tech in IT/ Computer Science (For Technical Support Associate)
- Fluency in Communications Skills (both spoken and written)/ soft skills
- Candidates who are 2014 pass-outs awaiting results can apply. (No backlogs in previous semesters.)
- Ready to work in 24×7 shifts
Experience : 0 – 5 Years
Salary : Not specified
Job Location : Across India
Qualification : Any Bachelor’s Degree
Company Name : IBM
Company Address : NA
Company Profile : IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.
Walkin Date : 22nd, 23rd, 24th, 25th, 26th & 27th December 2014
Time : 12pm to 4pm
Walkin Address :
- Bangalore: Embassy Golf Links, Koramangala Outer Ring Road, D Block, Bangalore – 560071 Or
- Mayanta Embassy Business Park, D1 Near Hebbal, Outer Ring Road, Nagawara, Bangalore – 560045
- Hyderabad: Mindspace, Cyberabad Survey No 64, APIIC, Software Layout, Next to VSNL, Hitech City, Madhapur, Hyderabad – 500081
- Gurgaon: Unitech Cyper Park, Tower B, 11th Floor, Sec 39, Gurgaon, Haryana
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