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IBM Walk-In Diploma, B.Sc, B.Com, B.A, B.Arch, B.B.A, B.Pharma, BCA, B.Ed, BDS, BHM, LLB, MBBS, BVSC freshers 2016 for Technical Support Representative at Noida, Gurgaon

IBM Walk-in interview for fresher’s on 6th January 2016 for Technical Support Representative at Noida, Gurgaon. Diploma, B.Sc, B.Com, B.A, B.Arch, B.B.A, B.Pharma, BCA, B.Ed, BDS, BHM, LLB, MBBS, BVSC graduates can apply for the opening. Grab the great job opportunity to kick start your career as a fresher. Before you apply, read the job profile clearly to get to know the eligibility criteria. IBM Walk-In Diploma, B.Sc, B.Com, B.A, B.Arch, B.B.A, B.Pharma, BCA, B.Ed, BDS, BHM, LLB, MBBS, BVSC freshers 2016 for Technical Support Representative at Noida, Gurgaon. Candidates who have completed Diploma, B.Sc, B.Com, B.A, B.Arch, B.B.A, B.Pharma, BCA, B.Ed, BDS, BHM, LLB, MBBS, BVSC can apply for this job from IBM.

Job Details:

Company Name: IBM
Qualification: Diploma, B.Sc, B.Com, B.A, B.Arch, B.B.A, B.Pharma, BCA, B.Ed, BDS, BHM, LLB, MBBS, BVSC
Job Post Name: Technical Support Representative
Experience: 0 – 3 Years
Job Location: Noida, Gurgaon
Salary: NA
Total No of Vacancy: NA
Website: http://www.IBM.com

Job Description:

Role :-
You will be involved in solving technical query & Trouble shooting.
Receiving or/and making calls to be able to respond to client concerns/ request that are basic technical in nature.
Perform initial problem determination (Level1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule.

Responsibility :-
You have to provide technical advice and guidance to Help Desk CSRs for reported incidents for which the CSR cannot find a knowledge document.
Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU.
Assist in End to End Problem, Change and Incident Management.

Candidate Profile:

Skills Required :-
Should have proven knowledge of Computer systems and functions. Eg. Laptop, Desktop & Printers.
Should possess proven knowledge of mobile devices like Blackberry, I Phone, other smart phones etc.
Should have proven knowledge of operating systems like Windows.
Proven communication Skills to be able to effectively communicate with customers over Phone / email.
Knowledge on Mail clients like Lotus and MS Outlook.
Good Communication Skills

Shift :-
Rotational. Willingness to work for night shifts.

Selection/Interview process:

1. Aptitude Test
2. Technical and HR Interview

Document Required (Original and Photocopies):

1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
6. Resume

Company Profile:

IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. IBM has been expanding its footprint in India – and has a presence in over 200 cities and towns across the country – either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry – and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognised as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.

Walk-In Venue Details:

Walk-In Date :- 6th January
Walk-In Time :- 12 PM

Walk-In Address:-

Gurgaon:-
IBM India Pvt. Ltd., Unitech Cyber Park, Tower-B, 11th Floor,
Sec-39, Gurgaon – 122001, Nearest Metro Station: Huda City Centre

Noida :-
Unitech Infospace 135, Sector 135, Noida Expressway Noida, Uttar Pradesh 201304. Nearest Metro Station: Botanical Garden.

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