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IBM Walk-In Any Graduate freshers 2016 for Technical Support Representative at Delhi, Gurgaon

IBM Walk-in interview for fresher’s on 9th April 2016 for Technical Support Representative at Delhi, Gurgaon. Any Graduate can apply for the opening. Grab the great job opportunity to kick start your career as a fresher. Before you apply, read the job profile clearly to get to know the eligibility criteria. IBM Walk-In Any Graduate freshers 2016 for Technical Support Representative at Delhi, Gurgaon. Candidates who have completed Any Graduate can apply for this job from IBM.

Job Details:

Company Name: IBM
Qualification: Any Graduate
Job Post Name: Technical Support Representative
Experience: 0 – 2 years
Job Location: Delhi, Gurgaon
Salary: NA
Total No of Vacancy: NA
Website: http://www.IBM.com

Job Description:

Role :-
You will be involved in solving technical query & Trouble shooting. Receiving or/and making calls to be able to respond to client concerns/ request that are basic technical in nature.
Perform initial problem determination (Level1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule.

Responsibility :-
You have to provide technical advice and guidance to Help Desk CSRs for reported incidents for which the CSR cannot find a knowledge document.
Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU.
Assist in End to End Problem, Change and Incident Management.

Candidate Profile:

Skills Required :-
Should have proven knowledge of Computer systems and functions. Eg. Laptop, Desktop & Printers.
Should possess proven knowledge of mobile devices like Blackberry, I Phone, other smart phones etc.
Should have proven knowledge of operating systems like Windows.
Proven communication Skills to be able to effectively communicate with customers over Phone / email.
Knowledge on Mail clients like Lotus and MS Outlook.

Selection/Interview process:

1. Aptitude Test
2. Technical and HR Interview

Document Required (Original and Photocopies):

1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
6. Resume

Company Profile:

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Neither IBM India Pvt. Ltd. nor any of its subsidiaries (collectively ‘IBM’), nor any authorized third party who assists with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from IBM. Offer letters and other recruiting correspondence from IBM are sent from an official e-mail id and/or are printed on IBM letterhead with authentic signatures of appropriate IBM authorities.

Walk-In Venue Details:

Walk-In Date :- 9th April 2016
Walk-In Time :- 11 AM

Walk-In Address:- IBM India Pvt. Ltd, Unitech Cyberpark, Tower-B, 11th Floor Sector-39, Gurgaon, Haryana. (Nearest Metro Station-Huda City Center)

Register here

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