IBM India Walkin For Technical Support Associate

Candidate will be involved in Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.

Candidate require you to handle inbound calls / emails / chats regarding technical issues for end users.

Skills Required:

      • Ability to identify basic hardware parts and aware of basic hardware concepts
      • User level familiarity with at least one e-mail client – Outlook, Notes etc.
      • Skilled in commercially standard software applications and major desktop operating systems.
      • Awareness of basic networking concepts and technologies.
      • Questioning skills /probing skills, as relevant to the issue and level of the caller
      • Fluency In Communications Skills (both spoken and written)/ soft skills

Shift Required:

      • Shifts will 24×7 in nature and can vary depending on geographies supported

Eligibility Criterion:

      • Bachelor’s Degree/ Diploma ( 15 Years + education )

Required:

      • Bachelor’s Degree
      • Basic knowledge in Connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
      • Basic knowledge in Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
      • English: Fluent

MANDATORY DOCUMENTS TO BE CARRIED WITH THE CANDIDATES

      • Updated Resume
      • Copy of this Job Posting
      • Photo Id proof (PAN Card or Passport or Voter’s Card or Driving License or Adhar card) – Original

QUALIFICATION CRITERIA

Experience             : 0 – 4 Years
Salary                      : Not specified
Job Location          : Bangalore / Hyderabad
Qualification           : Bachelor’s Degree/ Diploma

COMPANY DETAILS

Company Name      : IBM India Pvt Ltd
Company Address : NA
Company Profile    : IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. IBM has been expanding its footprint in India – and has a presence in over 200 cities and towns across the country – either directly or through its strong business partner network.

WALKIN DETAILS

Walkin Date            : 7th, 8th and 9th August 2014
Time                        : 12.00 PM to 4.00 PM

Walkin Address      : IBM India Pvt. Ltd
D-1 Block, Manyata Embassy Business Park, Nagawara, Outer Ring Road, Bangalore 560045
Or
IBM India Pvt. Ltd
D Block, Embassy Golf Links, Kormangala – Indiranagar Ring Road, Bangalore 560071
Or
IBM India Pvt. Ltd
3B, Mindspace, Madhapur, Hitech City, Hyderabad, Andhra Pradesh 500081

On Saturday 9th August 2014
Timings – 10.00 AM to 1.00 PM (BANGALORE)
IBM India Pvt. Ltd
D Block, Embassy Golf Links, Kormangala – Indiranagar Ring Road, Bangalore 560071
Or
Timings – 11.30 AM to 3.30 PM (HYDERABAD)
IBM India Pvt. Ltd
3A, Mindspace, Madhapur, Hitech City, Hyderabad, Andhra Pradesh 500081

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