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IBM hiring Technical Support Specialist

IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide- ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry About BU: ============= ” Kenexa is a leading end- to- end provider of software, proprietary content, services, and process outsourcing that enable organizations to more effectively recruit and retain employees. Our talent acquisition and employee performance management solutions leverage 20 years of experience helping clients maximize the performance of the organization. Our solutions enable clients to improve the effectiveness of talent acquisition programs, increase employee productivity, and retention, decrease costs, and improve management decision- making based on analyzing and summarizing key HR metrics associated with employee performance. Kenexa develops and hosts SaaS Web solutions comprised of a scalable multi- tier enterprise architecture using cutting edge technologies.” Role & Responsibility: ========================== First level support for clients- Via Phone, Email, and Instant Message Answer how to questions Answer technical questions Answer new release/ upgrade questions Route clients to finance when appropriate Provide superior customer service and training to clients. Provide quick problem solving including, but not limited to, fixing errors, creating alternative methods of completing a task, correcting user errors, and correcting system inconsistencies. Provide detailed and accurate cases of all client contact. Provide assistance to the Product Support Manager and other departments when requested. Provide quick problem solving including, but not limited to, fixing errors, creating alternative methods of completing a task, correcting user errors, and correcting system inconsistencies. Become exceptionally familiar with Kenexa’s products and services. Liaise with software engineering, product management and technical consultant teams for up to date information on the tickets and escalations. Experience : =========== 0- 20 Months. Skills: ============ Basic computer and troubleshooting knowledge, Good Communication skill.

QUALIFICATION CRITERIA

Experience : 0 – 2 Years
Salary : Not specified
Job Location : Visakhapatnam
Qualification : Bachelor’s Degree / Any Postgraduate

COMPANY DETAILS

Company Name : IBM
Company Address : NA
Company Profile : IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. IBM has been expanding its footprint in India – and has a presence in over 200 cities and towns across the country – either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry – and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognised as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.

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