IBM Hiring Any Graduate, Any Postgraduate freshers 2015 for Technical Support Representative at Noida. Candidates who have completed Any Graduate, Any Postgraduate can apply for this job from IBM.
Company Name: IBM
Qualification: Any Graduate, Any Postgraduate
Job Post Name: Technical Support Representative
Experience: 0 – 1 Yearss
Job Location: Noida
Industry: IT-Software / Software Services
IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide- ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry. Technical Services Competency (TSC) Delivery provides IT help desk support to end Users of a client/ organization through Issue identification & In scope Troubleshooting .Technical services competency manages the clients IT environments & acts as the face of Technical support for the clients. Through the management of clients’ IT environments, the group seeks to improve, enhance & add value to Client business environment. Key services offered include : IT Service Desk : Level 1 , Centralized Technical support, Install- Move- Add- Change (IMAC Coordination) ,Enablement Services ,Parts & Inventory Management Services, Server Support, Service Delivery Planning, Network operations center (NOC), Application Support, IVR management, training , quality & Project Management/ Transition Services . Broadly, the Scope of support includes Incident Management, Business Application Support, Catch & Dispatch, Email & Web ticket Support 24x7x365 to IBM clients worldwide. Role: You will be involved in solving technical query & Trouble shooting. Receiving or/ and making calls to be able to respond to client concerns/ request that are basic technical in nature. Perform initial problem determination (Level1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule. Responsibility: You have to provide technical advice and guidance to Help Desk CSRs for reported incidents for which the CSR cannot find a knowledge document. Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU. Assist in End to End Problem, Change and Incident Management. Skills Required: Should have proven knowledge of Computer systems and functions. Eg. Laptop, Desktop & Printers. Should possess proven knowledge of mobile devices like Blackberry, I Phone, other smart phones etc. Should have proven knowledge of operating systems like Windows XP, d) Windows 7 and Windows . Proven communication Skills to be able to effectively communicate with customers over Phone / email. Knowledge on Mail clients like Lotus and MS Outlook. Total Year of Experience: 0 to 1 year of relevant work experience Shift: Rotational. Willingness to work for night shifts.
- Bachelor’s Degree
- Basic knowledge in IT Trouble Shooting
- English: Fluent
- Aptitude Test
- Technical and HR Interview
Document Required (Original and Photocopies):
- SSC Marksheet
- HSC/Diploma Marksheet
- Graduation & Post Graduation all years’ mark sheets
- Photo ID proof (Pan Card/ Passport / Driving License / College ID)
- 2 photographs
IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. IBM has been expanding its footprint in India – and has a presence in over 200 cities and towns across the country – either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry – and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognised as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.
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