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IBM hiring Freshers 2015 Batch – Any Graduate, Any PG on at Bangalore, Hyderabad

IBM Hiring Any Graduate, Any Postgraduate freshers 2015 for Technical Support Associate at Bangalore, Hyderabad.  Candidates who have completed Any Graduate, Any Postgraduate can apply for this job from IBM.

Job Details:

Company Name: IBM
Qualification: Any Graduate, Any Postgraduate
Job Post Name: Technical Support Associate
Experience: 0 – 2 Years
Job Location: Bangalore, Hyderabad
Salary: NA
Website: http://www.ibm.com/
Industry: IT-Software / Software Services

Job Description:

IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide- ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry. The IBM Global Account (IGA) is in partnership with the IBM CIO and IBM’s BTIT leadership in providing IT services to IBM India and its business units. It supports the technology that manages IBMs operations and underpins IBM’s business transformation. By providing application management services, business transformation outsourcing services and infrastructure services, IBMers everywhere in India are able to connect to the IBM network and use On Demand Workplace (w3) and IT tools such as IBM Standard Software Installer, Lotus Notes, and Same time. IGA can be considered a virtual “living lab” showcasing IBM products, technology and on demand capabilities. Role You will be involved in Providing Voice & E- Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. Responsibility: You require to handle inbound calls / emails / chats regarding technical issues for end users Skills Required Ability to identify basic hardware parts and aware of basic hardware concepts. User level familiarity with at least one e- mail client – Outlook, Notes etc. Skilled in commercially standard software applications and major desktop operating systems. Awareness of basic networking concepts and technologies. Questioning skills / probing skills, as relevant to the issue and level of the caller. Fluency in Communications Skills (both spoken and written)/ soft skills. Shift Required Shifts will 24×7 in nature and can vary depending on geographies supported Eligibility Criterion Bachelor’s Degree/ Diploma ( 15 Years + education ) Total Experience 0- 2 Years

Eligibility Criteria:

        1. Bachelor’s Degree
        2. Basic knowledge in Connectivity troubleshooting, TCP/ IP, Dial- up, Token Ring, Ethernet, LAN/ WAN
        3. Basic knowledge in Understanding of operating systems, Windows 2000/ NT/ XP configuration options and troubleshooting
        4. English: Fluent

Selection/Interview process:

        1. Aptitude Test
        2. Technical and HR Interview

Document Required (Original and Photocopies):

        1. SSC Marksheet
        2. HSC/Diploma Marksheet
        3. Graduation & Post Graduation all years’ mark sheets
        4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
        5. 2 photographs
        6. Resume

Company Profile

IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. IBM has been expanding its footprint in India – and has a presence in over 200 cities and towns across the country – either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry – and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognised as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.

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