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IBM Hiring BE/B.Tech, Any Degree freshers 2015 for Technical Support Representative at Gurgaon

BE/B.Tech, Any Degree Fresher’s required for the position Technical Support Representative in IBM at Gurgaon. Interested and eligible candidates who have strong skill sets on desired profile can apply online for the requirement with the link given below. Find the job description, eligibility criteria, exact venue and interview details for more information. IBM Hiring BE/B.Tech, Any Degree freshers 2015 for Technical Support Representative at Gurgaon. Candidates who have completed BE/B.Tech, Any Degree can apply for this job from IBM.

Job Details:

Company Name: IBM
Qualification: BE/B.Tech, Any Degree
Job Post Name: Technical Support Representative
Experience: Freshers
Job Location: Gurgaon
Salary: NA
Total No of Vacancy: NA

Job Description:

You have to provide technical advice and guidance to Help Desk CSRs for reported incidents for which the CSR cannot find a knowledge document
Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU
Assist in End to End Problem, Change and Incident Management

Candidate Profile:

Candidates should possess B.E/ B.Tech/Any Degree from any recognized university
0 to 1 year of relevant work experience.
Should have proven knowledge of Computer systems and functions. e.g. Laptop, Desktop & Printers.
Should possess proven knowledge of mobile devices like Blackberry, I Phone, other smart phones etc
Should have proven knowledge of operating systems like Windows XP, d) Windows 7 and Windows.
Proven communication Skills to be able to effectively communicate with customers over Phone / email
Knowledge on Mail clients like Lotus and MS Outlook
Shift: Rotational. Willingness to work for night shifts.

Selection/Interview process:

1. Aptitude Test
2. Technical and HR Interview

Document Required (Original and Photocopies):

1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
6. Resume

Company Profile:

IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry. GTS (Global Technology Services) /ITS (Integrated Technology Services) delivers infrastructure managed services. It delivers these services remotely or on-site.

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