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IBM Hiring Bachelor’s Degree freshers 2015 for Technical Support Representative

IBM Hiring Bachelor’s Degree freshers 2015 for Technical Support Representative at Noida. Candidates who have completed Bachelor’s Degree can apply for this job from IBM.

Job Details:

Company Name: IBM
Qualification: Bachelor’s Degree
Job Post Name: Technical Support Representative
Experience: 0 – 1 Years
Job Location: Noida
Salary: NA
Website: www.IBM.com

Job Description:

Perform initial problem determination (Level1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule.

Responsibility:
You have to provide technical advice and guidance to Help Desk CSRs for reported incidents for which the CSR cannot find a knowledge document.
Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU.
Assist in End to End Problem, Change and Incident Management.

Selection/Interview process:

Aptitude Test
Technical and HR Interview

Document Required (Original and Photocopies):

SSC Marksheet
HSC/Diploma Marksheet
Graduation & Post Graduation all years’ mark sheets
Photo ID proof (Pan Card/ Passport / Driving License / College ID)
2 photographs
Resume

Company Profile:
IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. IBM has been expanding its footprint in India – and has a presence in over 200 cities and towns across the country – either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry – and continues to transform itself to align with global markets and geographies to grow this leadership position.

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