IBM Hiring B.Tech / B.E freshers 2016 for Technical Support Associate at Bangalore

B.Tech / B.E Fresher’s required for the position Technical Support Associate in IBM at Bangalore. Interested and eligible candidates who have strong skill sets on desired profile can apply online for the requirement with the link given below. Find the job description, eligibility criteria, exact venue and interview details for more information. IBM Hiring B.Tech / B.E freshers 2016 for Technical Support Associate at Bangalore. Candidates who have completed B.Tech / B.E can apply for this job from IBM.

Job Details:

Company Name: IBM
Qualification: B.Tech / B.E
Job Post Name: Technical Support Associate
Experience: 0 – 2 Years
Job Location: Bangalore
Salary: NA
Total No of Vacancy: NA

Job Description:

Role :-
You would be involved with solving technical queries & trouble shooting.
You would be required to receive and/or make calls and be able to respond to Client concerns/requests that are basically technical in nature.

You would be required to perform initial problem determination (level 1) in support of the contracted scope of services with respect to hardware, software and service support as specified in the contract schedule
You would be required to provide technical advice and guidance to helpdesk Customer Service Representatives for reported incidents for which the Customer Service Representative cannot find a knowledge document
You would be the helpdesk focal point for reported High Severity incidents, sending out email alerts, and resolves, update client website and VRU
You would be required to assist in End to End Problem, Change and Incident Management.

Candidate Profile:

Skills Required :-
You should have proven knowledge of Computer systems and functions. Eg. Laptop, Desktop & Printers
You should possess proven knowledge of mobile devices like Blackberry, I Phone, other smart phones etc
You should have proven knowledge of operating systems like Windows
You should possess proven communication Skills to be able to effectively communicate with customers over Phone/ email.
You should possess knowledge on Mail clients like Lotus and MS Outlook.

Selection/Interview process:

1. Aptitude Test
2. Technical and HR Interview

Document Required (Original and Photocopies):

1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
6. Resume

Company Profile:

IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. IBM has been expanding its footprint in India – and has a presence in over 200 cities and towns across the country – either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry – and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognised as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry. To know more about business units at IBM India, click on the About Us link above.

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