We are currently seeking an ambitious individual to join this team in the role of “Customer Service Executive – Contact Center”, In this role, you will: Acquire knowledge on HSBC products and procedures
Efficiently handle inbound and outbound calls to resolve overseas customer queries Maintain highest standards of audit and compliance requirements
To acquire detailed understanding of the process design and to be able to exceed SLA standards
Acquire knowledge on procedures related to relevant processes.
Excellent English communication skills.
Ability to interpret and handle complex numerical data.
Excellent interpersonal and negotiating skills.
Good keyboard skills.
Flexibility to work in shifts.
Graduation/12th pass certificate.
Freshers are welcome to apply.
BPO experience can be added advantage.
Experience : 0 to 1 yrs
Salary : Not specified
Job Location : Bangalore
Qualification : Any Graduate, PG
Company Name : HSBC electronic data processing india pvt ltd
Company Address : NA
Company Profile : HSBC is one of the world’s largest banking and financial services organizations, with around 6,600 offices in both established and faster-growing markets. We aim to be where the economic growth is, connecting customers to opportunities, enabling businesses to thrive and economies to prosper, and ultimately helping people to fulfill their hopes and realize their ambitions. We serve around 58 million customers through our four global businesses: Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets & Global Private Banking.
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21-01-2017 , 22-01-2017