Participates as a member of an Information Technology (IT) technical team by taking phone calls/chats providing tech support to HP employees worldwide.
Performs basic analysis of functional or service requirements. Implements end-user or enterprise infrastructure or services as prepared by more senior engineers.
Provides end user and routine or basic support of enterprise platforms and services.
Monitors the environment and resolves issues utilizing available knowledge reference documentation.
Monitors production schedules and ensures production jobs complete successfully without issues.
Ensures complete and timely hand-off of incidents to other support teams as appropriate.
Assists with enterprise-wide system maintenance and change implementation.
Performs work assigned by others. Accountable for own work.
Bachelors degree in Management Information Systems / Computer Science or equivalent experience and a minimum of 0-2 years of related experience. May include highly experienced individuals performing entry-level equivalent work who are non-degreed or degreed in an unrelated field.
Knowledge and Skills Required:
Good verbal and written communications skills.
Understanding and working knowledge of infrastructure environments (e.g. operating system, security, network, voice, end user and server related applications).
Understanding and working knowledge of business Information Technology (IT) applications (e.g. supply chain, customer relationship mgmt, Human Resources (HR), finance). Experience with monitoring and reacting to system events and end user / business requests. Knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model. Good initiative, problem solving, priority setting, and collaboration skills. Basic organizational and analytical skills.
Experience : 0 – 2 Years
Salary : Not specified
Job Location : Bangalore
Qualification : B Sc, PG
Company Name : Hewlett-Packard India Pvt Ltd
Company Address : NA
Company Profile : HP in India: Established in 1988, India is one of the largest and most diverse sites for HP outside of the US. Based on revenue, HP in India is the country’s Number One domestic company and is also the Number One multinational company [Source: Data Quest 2009*]. Based on revenue, HP is the country’s number one domestic company as well as the top multinational company in the IT industry. It is one of the nation’s largest employers, with businesses spanning customer support to R&D and systems engineering.
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