Technical Support Representative is responsible for providing technical support to HP customers. The work location will be GRTP (Whitefield) or Surya Park (E C) which can change depending upon the business requirements.
She/he will be required to work in shifts and can be aligned to any of these geographies:
1. AME (America)
2. UK&I (United Kingdom & Ireland)
3. RSA (Republic of South Africa)
5. SEA/SPR (Malaysia, Philippines, Singapore, Australia, New Zealand).
Skills & Knowledge:
Technical Support Representative should be well versed with operating systems and Hardware Components. He /She should upgrade technical skills with changing technology and should acquire technical certifications as per the business & career development.
Generally responsible for resolving operating system / Hardware (Desktops/Notebooks) & Network related issues.
Expected to follow the Work Instructions as per geography to meet operational metrics.
Expected to provide E2E support to customers for better customer experience.
Education and Experience Required:
Graduate with 0-3 years of general experience, or equivalent combination of experience.
Knowledge and Skills:
Superior skills in both written and verbal communication.
Experience in customer facing role either remote or face to face.
Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.
Problem solving skills.
Accuracy in data entry.
Excellent fluency in language to be supported.
Experience in a phone based remote role, e-support or e-chat.
Familiarity with computer technology.
Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems
Understands internal processes and tools
Knowledge of Knowledge Management Systems and appropriate documentation to the system
Experience : 0 – 3 Years
Salary : Not specified
Job Location : Bangalore
Qualification : Any Graduate
Company Name : Hewlett Packard
Company Address : NA
Company Profile : HP we believe technology can create new possibilities for people around the world??from high school students and soccer moms to budding entrepreneurs, government officials, and business executives. We??re the largest IT company on the planet, with 304,000 employees working in approximately 170 countries around the world. And we are able to leverage our size and scope to deliver real value in the products and services we offer. Our healthcare solutions are helping hospitals reduce errors and insurers bring down costs.
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