Participates as a member of an Information Technology (IT) technical team. Performs basic analysis of functional or
service requirements. Implements end-user or enterprise infrastructure or services as prepared by more senior engineers.
Provides end user and routine or basic support of enterprise platforms and services.
Monitors the environment and resolves issues utilizing available knowledge reference documentation. Monitors production schedules and ensures production jobs complete successfully without issues. Ensures complete and timely hand-off of incidents to other support teams as appropriate.
Assists with enterprise-wide system maintenance and change implementation. Performs work assigned by others. Accountable for own work.
Education and Experience Required:
Bachelors degree in Management Information Systems / Computer Science or equivalent and a minimum of 0-5 years related experience. Preferably Networking Certification: Avaya, Cisco, ProCurve, 3COM etc.
Knowledge and Skills Required:
Good verbal and written communication skills. Strong experience with infrastructure environments (e.g. operating system, hardware, data center, security, network, voice, end user and server / web related applications). Strong experience with business Information Technology (IT) applications (e.g. supply chain, customer relationship mgmt, Human Resources (HR), finance) . Experience in scripting and / or programming language. Experience with implementation, problem analysis and solutioning of infrastructure and business application environments. Foundational knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model. Exhibits a high level of initiative and integrity. Possess creative ability, consulting skills, leadership qualities, credibility and self confidence. Demonstrated ability to work with geographically dispersed teams. Ability to translate business needs into technical requirements and solutions.
Experience : 0 – 5 Years
Salary : Not specified
Job Location : Bangalore
Qualification : BE/B.Tech
Company Name : HP
Company Address : NA
Company Profile : HP we believe technology can create new possibilities for people around the world??from high school students and soccer moms to budding entrepreneurs, government officials, and business executives. We??re the largest IT company on the planet, with 304,000 employees working in approximately 170 countries around the world. And we are able to leverage our size and scope to deliver real value in the products and services we offer. Our healthcare solutions are helping hospitals reduce errors and insurers bring down costs. Our TouchSmart products are helping individuals with autism communicate for the very first time.
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