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वेबसाइट अब हिंदी में

HP hiring Network Operations Engineer

Customer service responsibilities:
i. Receive calls from customers
ii. Understand and record customers issues

iii. Validate issues for genuineness and assign severity
iv. Log tickets for valid issues; set
v. Run initial troubleshooting
vi. Capture root cause if issue is resolved
vii. Escalate tickets as required if troubleshooting steps do not resolve issue
viii. Coordinate between customers, Client Services team, Operations team and Engineering for fast, clear and satisfactory resolution of customer issues.
ix. Provide feedback to process team (HP Enabling Services) to contribute to process improvement

b) Digital Safe monitoring responsibilities
i. Proactively monitor and troubleshoot system, application and network issues, making use of monitoring dashboard
ii. Conduct scheduled system health checks
iii. Monitor task status and provide periodic updates
iv. Validate automated alerts for genuineness and assign severity
v. Log issues into ticketing system
vi. Capture root cause if issue is resolved
vii. Escalate issues as required if troubleshooting steps do not resolve issue
viii. Prepare and send out issue reports
ix. Coordinate between Client Services team, Operations team and Engineering for fast, clear and satisfactory resolution of customer issues.
x. Provide feedback to process team (HP Enabling Services) to contribute to process improvement

Desired Profile
Academic Qualifications:
Graduate degree in any discipline. Engineer/ MCA would be preferred

Technical Qualifications and Work Experience
0 – 3 years of prior experience in a similar role
Familiarity with SQL queries and RDBMS concepts
Familiarity with Linux commands and networking concepts, hands-on experience with shell scripting or other scripting will be a plus
Familiarity with ITIL Foundation

Required qualities:
Excellent verbal and written communication skills
Strong analytical and problem-solving skills

Additional requirements:
Should be flexible to work in either APAC (early morning) & EU (afternoon) shifts on rotation
Should be available to work on weekend as per scheduled roster

QUALIFICATION CRITERIA

Experience             : 0 – 3 Years
Salary                      : Not specified
Job Location          : Bangalore
Qualification           : BE/B.Tech, MCA

COMPANY DETAILS

Company Name      : HP
Company Address : NA
Company Profile    : HP in India: Established in 1988, India is one of the largest and most diverse sites for HP outside of the US. Based on revenue, HP in India is the country’s Number One domestic company and is also the Number One multinational company [Source: Data Quest 2009*]. Based on revenue, HP is the country’s number one domestic company as well as the top multinational company in the IT industry. It is one of the nation’s largest employers, with businesses spanning customer support to R&D and systems engineering.

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