BE/B.Tech, MCA Fresher’s required for the position Software Engineer in HP at Bangalore. Interested and eligible candidates who have strong skill sets on desired profile can apply online for the requirement with the link given below. Find the job description, eligibility criteria, exact venue and interview details for more information. HP Hiring BE/B.Tech, MCA freshers 2015 for Software Engineer Data Products at Bangalore. Candidates who have completed BE/B.Tech, MCA can apply for this job from Hewlett-Packard.
Company Name: HP
Qualification: BE/B.Tech, MCA
Job Post Name: Software Engineer Data Products
Experience: 0 – 3 Years
Job Location: Bangalore
Total No of Vacancy: NA
Responsible to Provide Tier-1/ 2 level Support for 3 rd Party Data Networking Products, Avaya ACME SBC, Audiocodes products and OS and Anti virus patching
An individual contributor who provides remote post-sales support of software and/ or hardware systems, sub-systems and/ or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities.
Provides support to end user installations, configurations, upgrades and migrations through basic problem solving and troubleshooting. May include supporting 3rd party products and occasional on-site support.
Analyzes alarms, symptoms, logs and date required to resolve issues of low to medium complexity. Deals with routine to low to medium complex problems or issues.
Proposes and monitors the implementation of solutions for customer reported incidents. Has limited independence and can identify additional sources when required.
Able to determine and develop approaches to solutions within a limited scope. Usually follows established practices and procedures.
Understand basics of Data and UC products, functionality, and features
Identify protocols needed to provided interoperability in a multi-vendor solution
Demonstrate proficiency with product diagnostic tools, testing software applications, and test gear
Must have knowledge of various network topologies, LAN/ WAN, TCP/ IP, Ethernet, routing.
ITIL model service delivery, understanding of SLAs, Contract Penalties etc.
Exposure to supporting global customers, working in 24*7 environment
Primarily involved in Incident and Problem Management, Implementation & Critical Outages Support.
Provides support to complex end user installations, configurations, upgrades and migrations through advanced problem solving and trouble shooting.
Analyzes symptoms, logs, and data required to resolve issues of high complexity. Proposes and monitors the implementation of medium – complex solutions for customer reported incidents with multiple products
Has complete understanding of the functionality and usage of multiple products or products in conjunction with associated products within the customer network
Customer Management, represent Avaya in technical escalations.
Desired Profile Candidate Requirements:
Fresher BE/ MCA or equivalent with 0-3 years of relevant experience
Certifications like CCNA, CCNP, would be an added advantage
Superior customer service skills, verbal and written communication skills
Demonstrate leadership skills, flexibility, accountability, and teaming
Have excellent knowledge in core product and be multi disciplined in additional products.
Strong Communication, Problem solving, Troubleshooting & Analytical skills are a pre -requisite .
Should have 0-3 years of experience in supporting International Customers Data Networking environment
Technical and HR Interview
Document Required (Original and Photocopies):
Graduation & Post Graduation all years’ mark sheets
Photo ID proof (Pan Card/ Passport / Driving License / College ID)
HP in India: Established in 1988, India is one of the largest and most diverse sites for HP outside of the US. Based on revenue, HP in India is the country??s Number One domestic company and is also the Number One multinational company [Source: Data Quest 2009*]. Based on revenue, HP is the country??s number one domestic company as well as the top multinational company in the IT industry. It is one of the nation??s largest employers, with businesses spanning customer support to R&D and systems engineering. HP is ranked among the top 10 Best Companies to work for by Business Today, a leading Indian publication, and it is recognized as a Hewitt Best Employer (2009).
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