Trouble to Honeywell Thermostats for US Users over calls. Responsible for answering Tier 1 calls to support end customers resolve product related issues to the best of their satisfaction.
Meet all the targets laid down as client requirements under all circumstances, Schedule Adherence, Service Level, VoC, AHT, Calls per Rep, Call quality.
Have an individual development plan to improve skill set to Tech Support Specialist responsibilities.
Seek feedback from immediate supervisors via 1-O-1 or metrics discussion
Seek knowledge sharing sessions with HD/SA for self improvement
Work closely with immediate supervisor for all performance, learning and development aspects.
Excellent command over spoken English
Basic knowledge of electronics.
Working knowledge of computer and internet.
Experience : 0 to 1 yrs.
Salary : Not specified
Job Location : Gurgaon
Qualification : BE/B.Tech
Company Name : Honeywell International India Pvt Ltd
Company Address : NA
Company Profile : Honeywell is a Fortune 100 company that invents and manufactures technologies to address some of the world’s toughest challenges linked to global macrotrends such as energy efficiency, clean energy generation, safety and security, globalization and customer productivity. With approximately 132,000 employees worldwide, including more than 22,000 engineers and scientists, we have an unrelenting focus on performance, quality, delivery, value and technology in everything we make and do.
Walkin Date : 11 October 2014
Time : 11 AM till 2 PM
Walkin Address : 5th Floor, Unitech Trade Centre, Sector 43, Opposite Park Plaza Hotel, Walking Distance from Huda City Metro Station, Gurgaon – Haryana (India)
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