Studying the system as implemented on site. Ensure 100% renewal of existing AMC and generate sales leads for Add-on Business
- 95% compliance to resolution time SLA
- Respond to all customer queries and deliverables and ensure overall NPS.
- Ensure 100% compliance month on month
- Develop the ability to setup the entire system in case of any major breakdowns.
- Supervise a team of sub contractors to get the day to day activities done.
- Setting up a helpdesk which will address to daily client service requests
- Preparing reports for each frequency like daily, WEEKLY, MONTHLY etc. and liaisons with the client in order to submit these reports
- Traveling 50% to 75%.
- . 0 to 2 years of experience in below activities
- . Servicing of Complex BMS/ IBMS / Security Systems/ Safety Systems .
- . Carry out preventive and breakdown maintenance,
- . Handling the contractors & manpower on site.
- . Attending day to day service Request.
- . Ensure 100% compliance on Service Lease Agreement (SLA).
- . Required : HVAC / BMS / IBMS / FAS / Access Systems / CCTV
Experience : Freshers
Salary : Not specified
Job Location : Pune
Qualification : BE/B.Tech, Diploma
Company Name : Honeywell
Company Address : NA
Company Profile : Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macrotrends such as safety, security, and energy. With approximately 132,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.
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07-12-2016 , 08-12-2016