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Hilton Worldwide hiring Trainee Executive

Meet, greet and direct Guests who enter the lobby area

        1. Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
        2. Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
        3. Serve as a point of contact for long-stay Guests of 14 days or longer – ensuring they feel comfortable and can ask advice or information from Guest Relations
        4. Manage, record and resolve promptly Guest or customer complaints
        5. Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
        6. Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
        7. Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest

CANDIDATE PROFILE:

        1. Candidates from any degree from any recognized university
        2. An ability to listen and respond to demanding Guest needs
        3. Excellent leadership, interpersonal and communication skills
        4. Accountable and resilient
        5. Commitment to delivering a high levels of customer service
        6. Ability to work under pressure
        7. Flexibility to respond to a variety of different work situations

QUALIFICATION CRITERIA

Experience : Freshers
Salary : Not specified
Job Location : Delhi
Qualification : Any degree

COMPANY DETAILS

Company Name : Hilton Worldwide
Company Address : NA
Company Profile : Hilton Worldwide is a leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For 93 years, Hilton Worldwide has been offering business and leisure travelers the finest in accommodations, service, amenities and value. We are dedicated to continuing the tradition of providing exceptional guest experiences across our global brands.

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