Responding to questions about features, content, and technical issues. Interacting with users via Facebook, Twitter, Email, Forums or Chat
Helping customers resolve any billing or account issues they encounter
Troubleshooting technical issues and writing bug reports
Fluent in English, written and verbal
Outstanding communication and organization skills
Empathy for, and patience with, endusers
1+ years previous support experience preferred
Familiarity with Windows and Mac OS, iOS and Android devices
Knowledge of a case management system such as Desk, Zendesk or Freshdesk a plus
QUALIFICATION CRITERIA
Experience : 0 – 5 yrs
Salary : 50,000 – 3,00,000 PA
Job Location : Pune
Qualification : Any Graduate
COMPANY DETAILS
Company Name : Hexagon Executive Search
Company Address : NA
Company Profile : Hexagon Executive Search specializes in assisting organizations to build high-impact leadership teams which enhance and sustain their performance. We have excellent partner relationships with premier organizations – MNC and Indian. We possess the ability to identify and attract uniquely talented senior executives who can enhance competitive positioning and performance of the organization.
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