As a member of this global IT Infrastructure Operations team, you will work in a highly dynamic, fast changing and fluid work environment.
You will provide access management ticket and chat support for over 200 + HP applications and systems worldwide, to ensure security guidelines are follow 100% of the time to protect HP infrastructure. Possess knowledge of hardware, MS Operating Systems, database (SQL, Oracle), Network, Remote Connectivity, infrastructure support, and documentation.
Applies basic foundation of a functions principles, theories and concepts to assignments of limited scope. Utilizes professional concepts and theoretical knowledge acquired through specialized training, education or previous experience.
Exercises independent judgment within defined parameters. Develops expertise and practical knowledge of applications within business environment.
Acts as team member by providing information, analysis and recommendations in support of team efforts.
The end user security access advisor will take care of access requirements by managing open tickets/cases and via chat.
Identify root causes and implement root cause solutions, Provide technical guidance and support to the end use
The Global Information Technology Group (Global IT) is part of the Global Technology and Business Processes Group. Global IT is responsible for providing reliable information to enable better business decisions, significantly reducing the cost of IT while delivering more to the business, lowering the risk to the enterprise with better control of the infrastructure, and being a showcase for enterprise customers.
Education and Experience Required:
Bachelors degree in Information Systems / Computer Science or equivalent experience and a minimum of 0-5 years of related experience.
Knowledge and Skills Required:
– Excellent verbal and written communication skills (must be able to fluently communicate in English.
– Knowledge of UNIX, SQL Server, SAP optional.
– Understanding and working knowledge of infrastructure environments (e.g. operating system, security, network, voice, end user and server related applications).
– Understanding and working knowledge of business IT applications (e.g. supply chain, customer relationship mgmt, HR, finance).
Experience : 0 – 5 Years
Salary : Not specified
Job Location : Bangalore
Qualification : B Sc, PG
Company Name : Hewlett-Packard India Pvt Ltd
Company Address : NA
Company Profile : HP we believe technology can create new possibilities for people around the world from high school students and soccer moms to budding entrepreneurs, government officials, and business executives. We are the largest IT company on the planet, with 304,000 employees working in approximately 170 countries around the world. And we are able to leverage our size and scope to deliver real value in the products and services we offer. Our healthcare solutions are helping hospitals reduce errors and insurers bring down costs.
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