Diploma Fresher’s required for the position Technical Support Engineer in Hewlett-Packard India Pvt Ltd at Bangalore. Interested and eligible candidates who have strong skill sets on desired profile can apply online for the requirement with the link given below. Find the job description, eligibility criteria, exact venue and interview details for more information.Hewlett-Packard India Pvt Ltd Hiring Diploma freshers 2015 for Technical Support Engineer at Bangalore. Candidates who have completed Diploma can apply for this job from Hewlett-Packard India Pvt Ltd.
Company Name: Hewlett-Packard India Pvt Ltd
Job Post Name: Technical Support Engineer
Experience: 0 – 1 Years
Job Location: Bangalore
Total No of Vacancy: NA
Website: http://www. Hewlett-Packard.com
Provide Remote Server Hardware & Software support to MC Customers, Field CE’s, Escalation Engineers as well as L1 Engineers, Diagnose and solve the Incidents/Issues via phone and email.
Understanding criticality of issue and business impact by demonstrating mission critical mindset & work to identify the cause of the issue, Provide immediate technical response in restoration of customer High availability environments thus keep customers/account team updated of all action plans and developments during the resolution process.
Applying systematic problem solving techniques to deliver timely resolution, Quality call documentation and superior can-do attitude.
Develop and document clear action plans to resolve issues even where information may be limited.
Delivers timely solutions to customer issues and meets the defined SLAs for response and resolution time and other Performance metrics are met /exceeded.
Collaboration with other cross functional groups i.e. L2,L3 , Labs , Call Management Group / Resource control to ensure timely resolution of issues
Work with the Account team to understand & address the challenges and provided proactive technical support to customer environment.
Participate / prepare Post Incident Reviews with ASM/Account Team as required
The Job would entail working in shifts thus prior experience in working around the clock would be preferred
Education and Experience Required:
High School: completion of post primary level education prior to University study. Typically certified by diploma (i.e., H.S. diploma, A levels (U.K), Baccalaureate (France), etc.). 0-1 year experience in relevant technologies and customer environments. Relevant industry qualification where applicable.
Knowledge and Skills Required:
Excellent verbal and written communication skills in language to be supported
Experience in troubleshooting in a technical environment
Excellent analytical and problem solving skills
Software and hardware knowledge of computing, storage and peripheral devices
Advanced proficiency with case management databases and tools
Superior customer service skills
Phone and remote support experience. E-support experience
Education:UG -B.Tech/B.E. – Computers
PG – Post Graduation Not Required
Doctorate – Any Doctorate – Any Specialization, Doctorate Not Required
1. Aptitude Test
2. Technical and HR Interview
Document Required (Original and Photocopies):
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
Hewlett-Packard India Pvt Ltd
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