HCL Technologies Limited Walk-in interview for fresher’s on 21st April 2016 for Senior Customer Support Executive at Chennai. Any Graduate can apply for the opening. Grab the great job opportunity to kick start your career as a fresher. Before you apply, read the job profile clearly to get to know the eligibility criteria. HCL Technologies Limited Walk-In Any Graduate freshers 2016 for Senior Customer Support Executive at Chennai. Candidates who have completed Any Graduate can apply for this job from HCL Technologies Limited.
Company Name: HCL Technologies Limited
Qualification: Any Graduate
Job Post Name: Senior Customer Support Executive
Experience: 0 – 5 yrs
Job Location: Chennai
Total No of Vacancy: NA
Respond to inbound chat inquiries and effectively consult customers or prospective customers regarding features
Provide Chat one-on-one, real time, text/ voice/ video based interactive conversation to customers
Responsible to handle multiple chat sessions and provide appropriate level of service and issue resolution according to company guidelines while providing a superior customer experience.
Receive and answer customer questions/ complaints and resolve queries related to claims, warranties, and product servicing
Follow standard screens/scripts as appropriate
Maintain and update customer account records as needed
Appropriately escalate customer questions and issues as and when necessary according to guidelines.
Responsible to handle back office processes :-
Coordinate with immediate supervisor or other personnel as needed to resolve issues not of routine nature
Gather information and examine forms, policies, and other records as provided by customer to make appropriate determination of resolution
Forward suspected fraudulent and questionable Service Request to appropriate personnel
Balance workload based on business needs between paperwork and in-bound chats/calls. Responsible for meeting deadlines and requirements
Build and maintain effective working relationships and support teamwork in meeting company goals
Adhere to processes and guidelines in line with the defined governance standards
Skill set required :-
Excellent Communication Skills
Willing to Work in Night/ Rotational Shifts.
Good interpersonal and excellent communication skills (English mandatory).
Good aptitude towards and fast adoption of new technology and digital lifestyle
Excellent communication skills, good writing skills
Ability to type at least 50WPM with 0 errors
Ability to multi-task (handling 3 chats concurrently)
Ability to resource product information via tools that are provided to you
Ability to independently research information via the internet
Chat experience a plus
Outstanding spelling, grammar, and communication skills
Good listening skills
Patient, calm and passionate in assisting customers
Decent multi-tasking skills
Meticulous and resourceful
Flexible to Working Hours Willing to work in rotational shifts
1. Aptitude Test
2. Technical and HR Interview
Document Required (Original and Photocopies):
1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
HCL is a $6.3 billion leading global technology and IT enterprise comprising two companies listed in India – HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of India’s original IT garage start-ups. A pioneer of modern computing, HCL is a global transformational enterprise today. Its range of offerings includes product engineering, custom & package applications, BPO, IT infrastructure services, IT hardware, systems integration, and distribution of information and communications technology (ICT) products across a wide range of focused industry verticals. The HCL team consists of over 90,000 professionals of diverse nationalities, who operate from 31 countries including over 500 points of presence in India. HCL has partnerships with several leading Global 1000 firms, including leading IT and Technology firms.
Walk-In Venue Details:
Walk-In Date :- 21st April 2016
Walk-In Time :- 11 AM
Walk-In Address:- No 84, Greams Road, Thousand Lights, Opp to Sea Shell Restaurant.