HCL Technologies Limited Walk-in interview for fresher’s on 19th November – 21st November for International Voice Process at Chennai. Any Graduate graduates can apply for the opening. Grab the great job opportunity to kick start your career as a fresher. Before you apply, read the job profile clearly to get to know the eligibility criteria.HCL Technologies Limited Walk-In Any Graduate freshers 2015 for Software Engineer at Chennai. who have completed Any Graduate can apply for this job from HCL Technologies Limited.
Company Name: HCL Technologies Limited
Qualification: Any Graduate
Job Post Name: International Voice Process
Experience: 0 – 3 yrs
Job Location: Chennai
Salary: 2,50,000 – 4,25,000 P.A
Total No of Vacancy: NA
This position is responsible for providing customer service support and collections via phone calls.
Outbound calls to insurance companies, end customers and perform eligibility verification, obtain prior authorization, requesting missing or incomplete payer information; perform collection of the past due/delinquent amounting a timely manner.
Inbound calls handling would require working as part of a team, delivering a first class, professional customer service using a range of communication methods to ensure that where possible customer enquiries, payments and complaints are resolved at the first point of contact
To assess and resolve enquiries, requests and complaints, primarily on the telephone, to ensure that customer enquiries are resolved at first point of contact.
To use sound judgment and take decisions within established procedures for each service request including logging, processing and progress chasing enquiries, adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction.
To provide customers with product and service information and up sell wherever raised by customers in their interactions.
Manage and update account wise customer interactions daily generated via work flows and queues.
Achieve key/critical performance targets
Ensure efficiency measures are met in accordance with performance targets and process guidelines
Participate and works as a member of the customer service team.
Use business tools and updates from industry knowledge to identify problem areas and document business requirements via various updates and training sessions.
Maintains effective work procedures as per client process work flows and HCL policy guidelines
Adhere to US healthcare compliance measures.
Strong verbal and written communication skills
Should possess neutral accent and good adoption to US culture.
Ability to resolve customer queries in the first point of contact.
Focus on delivering a positive customer experience
Should be professional, courteous, friendly, and empathetic
Should possess active listening skills
Ability to multi task.
Capable of handling fast-paced, innovative, and constantly changing environment
Should be a team player.
Ability to contribute to the process through improvement ideas.
Kindly mention Arun Kummar S V-HR on top of your resume as your Reference/Source
1. Aptitude Test
2. Technical and HR Interview
Document Required (Original and Photocopies):
1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
ABOUT THE COMPANY, HCL is a $6.3 billion leading global technology and IT enterprise comprising two companies listed in India – HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of India’s original IT garage start-ups. A pioneer of modern computing, HCL is a global transformational enterprise today. Its range of offerings includes product engineering, custom & package applications, BPO, IT infrastructure services, IT hardware, systems integration, and distribution of information and communications technology (ICT) products across a wide range of focused industry verticals. The HCL team consists of over 90,000 professionals of diverse nationalities, who operate from 29 countries including over 500 points of presence in India. HCL has partnerships with several leading Global 1000 firms, including leading IT and Technology firms
Walk-In Venue Details:
Walk-In Date :- 19th to 21st Nov 2015
Walk-In Time :- 10:30 AM to 2 PM
Walk-In Address:- HCL Technologies, Navin WSS Towers, 107, Harris Road, Pudupet, Chennai 2, Land mark: Near Casino Theatre