Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users
Route problems to internal 2nd and 3rd level IT support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
Administer and provide User account provisioning.
Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention’s.
. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
. Perform user account management activities
Escalate complex problem to appropriate support specialists
Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications)
. Troubleshoot client software and basic network connectivity problems
. Identify, evaluate and prioritize customer problems and complaints
. May train users and operators on a limited basis and/or may write training procedures
. Participate in on-going training and departmental development
. Routine maintenance updates with other IT staff and business units
. Provide all required documentation including standards, configurations and diagrams
. Provide knowledge transfer of EUC operations
Minimum 6 months of relevant technical experience is mandatory.
Interested candidates can come for the interview on 14th Sept.(SUNDAY) on the below mentioned venue details:
Contact Person- Pragya Kaushik
Or you can forward your updated resume on [email protected]
Kindly carry your resume and photo ID proof
Note: Freshers & irrelevent profiles pls do not apply
Experience : 0 – 3 Years
Salary : Not specified
Job Location : Delhi/NCR
Qualification : Any Graduate
Company Name : HCL Technologies Limited
Company Address : NA
Company Profile : NA
Walkin Date : 14th September 2014 (SUNDAY)
Time : 11am-1pm
Walkin Address : HCL COMNET LTD, B-39, Tower B, 4th Floor, Sec-1. Noida. Near by Noida sec 15 Metro Station.
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