Candidates should possess BE/B.Tech, BCA, BSc Physics, IT-2013/2014 Batch. 50% throughout in academics. No standing arrears. Willing to relocate anywhere in India/Abroad
Willing to sign the bond as applicable
Willing to work in 24*7 environment
Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)
Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention’s
Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
Administer and provide User account provisioning & activities
Assign work orders / incidents to appropriate support teams and follow up until closure.
Route problems to internal 2nd and 3rd level IT support staff
Experience : Freshers (2013/2014 Batch)
Salary : 1.75 LPA
Job Location : Hyderabad
Qualification : BE/B.Tech, BCA, BSc
Company Name : HCL
Company Address : NA
Company Profile : HCL is a $6.3 billion leading global technology and IT enterprise comprising two companies listed in India – HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of India’s original IT garage start-ups. A pioneer of modern computing, HCL is a global transformational enterprise today. Its range of offerings includes product engineering, custom & package applications, BPO, IT infrastructure services, IT hardware, systems integration, and distribution of information and communications technology (ICT) products across a wide range of focused industry verticals.
Walkin Date : 17th October 2014
Walkin Address : Malla Reddy College of Engineering and Technology, MRCET Campus, Malla Reddy Group of Institutions, Maisammaguda, Near-AP Forest Academy, Dhulapally-p.o, Secunderabad-14.