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Groupon India hiring Freshers 2015 Batch – Any Graduate, Post Graduation on at Chennai

Groupon India Private Limited Hiring Any Graduate, Post Graduation freshers 2015 for Chinese Language Experts at Chennai.  Candidates who have completed Any Graduate, Post Graduation can apply for this job from Groupon India Private Limited.

Job Details:

Company Name: Groupon India Private Limited
Qualification: Any Graduate, Post Graduation
Job Post Name: Chinese Language Experts
Experience: 0 – 5 yrs
Job Location: Chennai
Salary: Not Specified
Website: http://www.grouponworks.in
Industry: BPO / Call Centre / ITES

Job Description:

        1. Title: Customer Services Representative Chinese Language
        2. Reports to: Team Lead Customer Services
        3. Direct Reports: NA
        4. Key Relationships: Global Customers
        5. Location of role: Chennai, India

Groupon (NASDAQ: GRPN) is a global leader of local commerce and the place you start when you want to buy just about anything, anytime, anywhere. By leveraging the companys global relationships and scale, Groupon offers consumers a vast marketplace of unbeatable deals all over the world. Shoppers discover the best a city has to offer on the web or on mobile with Groupon Local, enjoy vacations with Groupon Getaways, and find a curated selection of electronics, fashion, home furnishings and more with Groupon Goods. Groupon is redefining how traditional small businesses attract, retain and interact with customers by providing merchants with a suite of products and services, including customizable deal campaigns, credit card payment processing capabilities, and point-of-sale solutions that help businesses grow and operate more effectively.To search for great deals or subscribe to Groupon emails, visit www.Groupon.com. To download Groupon’s five-star mobile apps, visit www.groupon.com/mobile . To learn more about the companys merchant solutions and how to work with Groupon, visit http://www.grouponworks.in
To learn more about the origins of Groupon and our company philosophy, check out www.groupon.com/about

Culturally, we believe that Great people make Great companies. Community matters to us, as it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, curiosity, honesty and fun at work.

The Chinese Customer Service Team plays a vital role in directly impacting the reputation of Groupon by providing one-to-one support to our Chinese native subscribers via email and chat to address any questions or concerns with their Groupon experience. Individuals who thrive in our CS team are web savvy and have high degrees of empathy, patience and resourcefulness.

Eligibility Criteria:

        1. Respond to emails from our current and future Chinese customers, ranging from simple usage questions to unique circumstances that come up with a specific offer
        2. Manages email, chats, calls from Chinese speaking customers
        3. Resolve customer issues in a timely and consistent manner
        4. Manage time and productivity to meet daily individual and team ticket targets
        5. Stay current with knowledge of internal ticketing system, customer portals, back office databases, Groupon redemption procedures, and specifics around different types of merchant features
        6. Bachelors degree in business, accounting or related discipline.
        7. MBA, CPA or advanced preferred.
        8. Previous professional experience in a Chinese language customer service capacity, preferably in a high volume, transactional environment
        9. Strong written and verbal communication skills
        10. Experience in e-commerce or back office environment will be an added advantage
        11. Comfort in a computer based role for up to 8 hours a day
        12. Ability to work in any shift based on business needs.
        13. Minimum Experience: Fresher / 1- 3 Yrs Experience
        14. Education: Graduate (any stream)/ Graduation not required

Selection/Interview process:

        1. Aptitude Test
        2. Technical and HR Interview

Document Required (Original and Photocopies):

        1. SSC Marksheet
        2. HSC/Diploma Marksheet
        3. Graduation & Post Graduation all years’ mark sheets
        4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
        5. 2 photographs
        6. Resume

Company Profile

Groupon (NASDAQ: GRPN) is a global leader of local commerce and the place you start when you want to buy just about anything, anytime, anywhere. By leveraging the company’s global relationships and scale, Groupon offers consumers a vast marketplace of unbeatable deals all over the world. Shoppers discover the best a city has to offer on the web or on mobile with Groupon Local, enjoy vacations with Groupon Getaways, and find a curated selection of electronics, fashion, home furnishings and more with Groupon Goods. Groupon is redefining how traditional small businesses attract, retain and interact with customers by providing merchants with a suite of products and services, including customizable deal campaigns, credit card payment processing capabilities, and point-of-sale solutions that help businesses grow and operate more effectively.To search for great deals or subscribe to Groupon emails, visit www.Groupon.com. To download Groupon’s five-star mobile apps, visit www.groupon.com/mobile . To learn more about the company’s merchant solutions and how to work with Groupon, visit http://www.grouponworks.in To learn more about the origins of Groupon and our company philosophy, check out www.groupon.com/about Culturally, we believe that Great people make Great companies. Community matters to us, as it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, curiosity, honesty and fun at work.

Click here to Apply

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