GlobalLogic Walk-in interview for fresher’s on 7th to 9th December 2015 for Email and Chat Support at Gurgaon. Any Graduate, PG graduates can apply for the opening. Grab the great job opportunity to kick start your career as a fresher. Before you apply, read the job profile clearly to get to know the eligibility criteria. GlobalLogic Walk-In Any Graduate, PG freshers 2015 for Email and Chat Support at Gurgaon. Candidates who have completed Any Graduate, PG can apply for this job from GlobalLogic.
Company Name: GlobalLogic
Qualification: Any Graduate, PG
Job Post Name: Email and Chat Support
Experience: 0 – 3 years
Job Location: Gurgaon
Total No of Vacancy: NA
Graduate in any discipline
1 year of relevant work experience in product support via Chat & email will be preferred.
Strong analytical, problem solving and troubleshooting skills
Capable of thinking critically
Attention to detail with the ability to complete a large volume of work quickly and independently
Ability to work collaboratively in a diverse team environment.
Proactive approach (ability to discern trends and solutions to process/user issues, ability to innovate and suggest process improvements)
Excellent written communication skills in English for email and chat support channels
Open to work in 24*7 environment including holidays.
Enthusiasm for customer service
Passion for Google’s consumer products, with a strong desire to acquire in-depth product knowledge
Good keyboarding skills
Team player with very good interpersonal skills and forward-looking attitude
Open to ideas/feedback
Provide chat, email support to resolve user problems with proactive troubleshooting
Follow predefined (as trained) support procedures and policies
Master the use of our support channels, processes & tools
Identify and report Partner/user issues & feedback through appropriate channels.
Proactively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate and customer satisfaction.
Effectively and judiciously escalate issues with clear communication
Support team lead/ manager when required
CSAT/resolution rate initiatives
Ability and willingness to quickly complete large volumes of work with high quality
Work and communicate with cross-functional teams (engineering, sales, product specialists, etc) using various channels of internal communication regarding Partner issues.
1. Aptitude Test
2. Technical and HR Interview
Document Required (Original and Photocopies):
1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
GlobalLogic is an offshore software R&D services company with a headcount of 8500+ world-wide and has headquarters in McLean, Virginia and San Jose, California. GlobalLogic provides full-life cycle product development services, including software product design, product development, quality assurance, product support and consulting services. The company specializes in telecommunications, wireless products and mobile devices, machine-to-machine, cloud computing, medical devices, digital media, commerce and business technology.
Walk-In Venue Details:
Walk-In Date :- 7th to 9th December 2015
Walk-In Time :- 8 AM – 1 PM
Walk-In Address:- GlobalLogic Technologies Ltd., Plot No – 431 , Phase -, First Floor, Udyog Vihar
Gurgaon., LandMark : Behind Educomp , Near Wipro, Nearest Metro Station : Sikanderpur