GlobalLogic Technologies Limited Walk-In Any Graduate / Post Graduate freshers 2015 for Email & Chat Support Executive at Gurgaon

GlobalLogic Technologies Limited Walk-in interview for fresher’s on 1st & 2nd December 2015 for Email & Chat Support Executive at Gurgaon. Any Graduate / Post Graduate graduates can apply for the opening. Grab the great job opportunity to kick start your career as a fresher. Before you apply, read the job profile clearly to get to know the eligibility criteria. GlobalLogic Technologies Limited Walk-In Any Graduate / Post Graduate freshers 2015 for Email & Chat Support Executive at Gurgaon. Candidates who have completed Any Graduate / Post Graduatecan apply for this job from GlobalLogic Technologies Limited.

Job Details:

Company Name: GlobalLogic Technologies Limited
Qualification: Any Graduate / Post Graduate
Job Post Name: Email & Chat Support Executive
Experience: 0 to 4 Years
Job Location: Gurgaon
Salary: NA
Total No of Vacancy: NA

Job Description:

Graduate in any discipline :
1 year of relevant work experience in product support via Chat & email will be preferred.
Strong analytical, problem solving and troubleshooting skills
Capable of thinking critically
Attention to detail with the ability to complete a large volume of work quickly and independently
Ability to work collaboratively in a diverse team environment.
Proactive approach (ability to discern trends and solutions to process/user issues, ability to innovate and suggest process improvements)
Excellent written communication skills in English for email and chat support channels
Open to work in 24*7 environment including holidays.
Enthusiasm for customer service
Passion for Google’s consumer products, with a strong desire to acquire in-depth product knowledge
Good keyboarding skills
Team player with very good interpersonal skills and forward-looking attitude
Open to ideas/feedback.

Key Responsibilities:
Provide chat, email support to resolve user problems with proactive troubleshooting
Follow predefined (as trained) support procedures and policies
Master the use of our support channels, processes & tools
Identify and report Partner/user issues & feedback through appropriate channels.
Proactively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate and customer satisfaction.
Effectively and judiciously escalate issues with clear communication
Support team lead/ manager when required
CSAT/resolution rate initiatives
Ability and willingness to quickly complete large volumes of work with high quality
Work and communicate with cross-functional teams (engineering, sales, product specialists, etc) using various channels of internal communication regarding Partner issues.

Selection/Interview process:

1. Aptitude Test
2. Technical and HR Interview

Document Required (Original and Photocopies):

1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
6. Resume

Company Profile:

GlobalLogic is an offshore software R&D services company with a headcount of 8000+ world-wide and has headquarters in McLean, Virginia and San Jose, California. GlobalLogic provides full-life cycle product development services, including software product design, product development, quality assurance, product support and consulting services. The company specializes in telecommunications, wireless products and mobile devices, machine-to-machine, cloud computing, medical devices, digital media, commerce and business technology. In India it is based out in Noida, Hyderabad, Nagpur, Bangalore & Gurgaon.

Walk-In Venue Details:

Walk-In Date :- 1st & 2nd December 2015

Walk-In Address:- GlobalLogic Technologies Ltd, Plot No – 431, Phase – 3
First Floor, Udyog Vihar, Gurgaon, LandMark : Behind Educomp , Near Wipro, Nearest Metro Station : Sikanderpur

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